Customer quality and ISO TS 16949 (Paperback)
Language: English
Published by Our Knowledge Publishing, 2026
- Softcover
- New
Seller: CitiRetail, Stevenage, United KingdomCitiRetail
AbeBooks seller since June 29, 2022
Condition: New
£ 47.49
Quantity: 1 available
Add to basketItem description from seller
Paperback. Customer-focused quality is considered one of the principles of quality management introduced in 2000. This aspect encourages companies to identify, understand, and satisfy the explicit and implicit needs of customers and to strive to exceed their expectations. In fact, this book proposes a methodological approach to analyzing the customer-oriented quality management system and adapting it to the ISO TS 16949 standard. Specifically, this document presents techniques for identifying and quantifying discrepancies in the system first, then discrepancies in relation to the ISO technical specification. Furthermore, compliance with the requirements of the standard is achieved through the design of a diagnostic grid that generates non-conformities in order to implement the necessary action plans. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
Seller Inventory # 9786209767425
- Title
- Customer quality and ISO TS 16949 (Paperback)
- Author
- Hamdi Ben Charrada
- Publisher
- Our Knowledge Publishing
- Publication year
- 2026
- Condition
- new
- Binding
- Paperback
- Language
- English
- ISBN 10
- 6209767427
- ISBN 13
- 9786209767425
"Synopsis" may belong to another edition of this title.
CitiRetail
Stevenage, United Kingdom
AbeBooks seller since June 29, 2022
Shipping rates from United Kingdom to U.S.A.
| Item | 7 to 14 business days | 7 to 60 business days |
|---|---|---|
| First item | £ 37.00 | £ 37.00 |
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