Customer Xperience Leadership: A Blueprint To Maximize Performance (Paperback)
Language: English
Published by World Scientific Publishing Co Pte Ltd, Singapore, 2024
- Softcover
- New
Seller: Grand Eagle Retail, Bensenville, IL, U.S.A.Grand Eagle Retail
AbeBooks seller since October 12, 2005
Condition: New
£ 54.94
Quantity: 1 available
Add to basketItem description from seller
Paperback. The success of private sector companies as well as public sector organizations is positively correlated with the level of customer experience they deliver. Outstanding experiences lead to high performance, satisfied customers, and many other positive outcomes. Poor experiences lead to countless negative problems and obstacles within the company and dissatisfied, frustrated customers outside.Given the importance of experiences, substantial resources are invested in improving them. Yet, the results are often disappointing. Companies have a difficult time fulfilling customers' expectations and satisfying their needs consistently, over time. Especially in the digital era we live in. This raises a question: Is there a roadmap that can help people and organizations achieve their experience goals? This book focuses on this issue.This interdisciplinary book offers a holistic, step-by-step blueprint for students, practitioners, and managers interested in understanding how to create exceptional customer experiences and learning how to effectively manage them. A unique model is presented. It includes four parts which are broken down into fourteen lectures. Each lecture deals with a specific topic and includes research-based figures and graphs, practical tools, and easy-to-implement customer-focused actions. Every lecture is one piece of the blueprint and together, they offer a path to experience leadership. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…
Seller Inventory # 9789811279492
- Title
- Customer Xperience Leadership: A Blueprint To Maximize Performance (Paperback)
- Author
- Nadav Goldschmidt
- Publisher
- World Scientific Publishing Co Pte Ltd, Singapore
- Publication year
- 2024
- Condition
- new
- Binding
- Paperback
- Language
- English
- ISBN 10
- 9811279497
- ISBN 13
- 9789811279492
"Synopsis" may belong to another edition of this title.
About the Author
Nadav Goldschmidt received his PhD from Cornell University specializing in Service Management. Nadav teaches a variety of customer experience courses, his research focuses on world-class service companies' DNA and his previous two books are Managing Customer Expectations and Reflection Management. He is also a consultant, working with companies to achieve customer experience success.
"About the title" may belong to another edition of this title.
Grand Eagle Retail
Bensenville, IL, U.S.A.
AbeBooks seller since October 12, 2005
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