Customer Tells: Delivering World-class Customer Service by Reading Your Customers Signs and Signals
Language: English
Published by Kaplan Business, 2007
- Softcover
- Used
Seller: Greener Books, London, United KingdomGreener Books
AbeBooks seller since October 31, 2007
Condition: Used - Very good
£ 7.73
Quantity: 1 available
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- Title
- Customer Tells: Delivering World-class Customer Service by Reading Your Customers Signs and Signals
- Author
- Seldman, Martin L. and Futterknecht, John and Sorensen, Ben
- Publisher
- Kaplan Business
- Publication year
- 2007
- Condition
- Used; Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1419596098
- ISBN 13
- 9781419596094
Customer Tells, the innovative new book by bestselling author Dr. Marty Seldman, focuses on the key concept of the “tell,” the ability to read mannerisms, to understand what people mean but are not saying, and to respond accordingly. In poker, the “tell” means knowing the cards a competitor holds; in customer service, it means understanding the customer’s subtle ways of communicating how they want to be treated, even if they can’t articulate it.
Seldman, one of the world’s foremost executive coaches and organizational psychologists, uses the principles of Customer Tells in his seminars nationwide. By teaching business professionals of every level how to read tells in customers’ communication styles, body language, dress, questions, reactions, facial expressions, and choices of words, he has increased both their bottom line and employee retention levels.
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Greener Books
London, United Kingdom
AbeBooks seller since October 31, 2007
Shipping rates from United Kingdom to U.S.A.
| Item | 14 to 21 business days | 14 to 21 business days |
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Text Books, Softcovers, Hardcovers, Used BooksSeller's business information
Greener Books Limited
60 Coronation Road, Park Royal
London, United Kingdom NW10 7PX
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* Greener Books Ltd
* P O Box 473, London NW10 7LZ
* customercare@greenerbooks.co.uk, Tel. 07415 427308
* Greener Books Ltd, P O Box 473, London NW10 7LZ
* Company Reg. 06280306, Vat. GB919249889
* Company Rep: Tina Adams
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