Customer Tells: Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals
Seldman, Marty, John Futterknecht, & Ben Sorensen / Jovita Thomas-Williams, foreword
Language: English
Published by Kaplan Publishing, 2013
- Softcover
- Used
Seller: THE OLD LIBRARY SHOP, Bethlehem, PA, U.S.A.THE OLD LIBRARY SHOP
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9th ptg.; 9" tall; xx + 265 pages, including index.
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- Title
- Customer Tells: Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals
- Author
- Seldman, Marty, John Futterknecht, & Ben Sorensen / Jovita Thomas-Williams, foreword
- Publisher
- Kaplan Publishing
- Publication year
- 2013
- Condition
- fine
- Book Type
- Paperback
- Binding
- Soft Cover
- Language
- English
- ISBN 10
- 1419596098
- ISBN 13
- 9781419596094
- Seller catalogs
- Finance/Business/Economics
Customer Tells, the innovative new book by bestselling author Dr. Marty Seldman, focuses on the key concept of the “tell,” the ability to read mannerisms, to understand what people mean but are not saying, and to respond accordingly. In poker, the “tell” means knowing the cards a competitor holds; in customer service, it means understanding the customer’s subtle ways of communicating how they want to be treated, even if they can’t articulate it.
Seldman, one of the world’s foremost executive coaches and organizational psychologists, uses the principles of Customer Tells in his seminars nationwide. By teaching business professionals of every level how to read tells in customers’ communication styles, body language, dress, questions, reactions, facial expressions, and choices of words, he has increased both their bottom line and employee retention levels.
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THE OLD LIBRARY SHOP
Bethlehem, PA, U.S.A.
AbeBooks seller since June 28, 1998
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