Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Mehta, Nick; Steinman, Dan; Murphy, Lincoln
Language: English
Published by Wiley, 2016
- Hardcover
- Used
Seller: Orion Tech, Kingwood, TX, U.S.A.Orion Tech
AbeBooks seller since February 18, 2015
Condition: Used - Good
£ 3.13
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Add to basketSeller Inventory # 1119167965-3-31843312
- Title
- Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- Author
- Mehta, Nick; Steinman, Dan; Murphy, Lincoln
- Publisher
- Wiley
- Publication year
- 2016
- Condition
- Good
- Binding
- hardcover
- Language
- English
- ISBN 10
- 1119167965
- ISBN 13
- 9781119167969
- Item weight
- 37 ounces
- Dimensions
- 6x1x8
Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company.
From the initial planning stages through execution, you'll have expert guidance to help you:
- Understand the context that led to the start of the Customer Success movement
- Build a Customer Success strategy proven by the most competitive companies in the world
- Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks
"Synopsis" may belong to another edition of this title.
About the Author
NICK MEHTA is CEO of Gainsight, where he brings the right people together and puts them in the best position to win for customers, partners, employees, and their families. He's a big believer in the Golden Rule, and he uses it to bring more compassion to interactions with others.
DAN STEINMAN is the chief customer officer for Gainsight. He is the author of dozens of relevant blogs, contributed articles, and Customer Success University created by Gainsight and a recognized thought leader in the Customer Success world.
LINCOLN MURPHY is founder of Sixteen Ventures, a consultancy helping companies accelerate growth through Customer Success. He's a prolific writer and international speaker on Growth and Customer Success.
"About the title" may belong to another edition of this title.
Orion Tech
Kingwood, TX, U.S.A.
AbeBooks seller since February 18, 2015
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Orion Tech
6110 Royal Point Court
Kingwood, TX U.S.A. 77345
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