Customer Success, Decoded (Paperback)
Language: English
Published by Independently Published, 2025
- Softcover
- New
Seller: CitiRetail, Stevenage, United KingdomCitiRetail
AbeBooks seller since June 29, 2022
Condition: New
£ 24.49
Quantity: 1 available
Add to basketItem description from seller
Paperback. Customer success without the guesswork!See what it's really like to be a Customer Success Manager-day-to-day tasks, strategies, and skills, explained clearly and applied in real-world scenarios.Customer success is one of the fastest-growing professions in today's business world, but breaking into the role can feel unclear from the outside. Customer Success, Decoded takes the mystery out of the job, giving you a clear picture of what CSMs do, how they do it, and the strategies that make them successful.Inside, you will: Master the CSM Toolkit with chapters on everything from onboarding and demonstrating ROI to managing renewals and expansion.Learn to Handle Any Challenge with proven frameworks for de-escalating conflict, managing difficult conversations, and navigating churn.Gain a Strategic Edge by learning how to segment accounts, prepare for high-stakes executive business reviews, and align with internal teams.Bridge Theory and Practice using the included adaptable templates, checklists, and playbooks for every stage of the customer journey.Written by a veteran educator skilled at translating complex, insider knowledge into clear, actionable steps for career changers and newcomers alike, this book is designed to give you both the understanding and the practical tools to succeed in your first CSM role.By the end, you'll have a grounded, working knowledge of the CSM role and the confidence to navigate it-equipped not just to talk about customer success, but to deliver it from day one. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…
Seller Inventory # 9798298494946
- Title
- Customer Success, Decoded (Paperback)
- Author
- Bethanie Boswell
- Publisher
- Independently Published
- Publication year
- 2025
- Condition
- new
- Binding
- Paperback
- Language
- English
- ISBN 13
- 9798298494946
Customer success without the guesswork!
See what it’s really like to be a Customer Success Manager—day-to-day tasks, strategies, and skills, explained clearly and applied in real-world scenarios.
Customer success is one of the fastest-growing professions in today’s business world, but breaking into the role can feel unclear from the outside. Customer Success, Decoded takes the mystery out of the job, giving you a clear picture of what CSMs do, how they do it, and the strategies that make them successful.
Inside, you will:
- Master the CSM Toolkit with chapters on everything from onboarding and demonstrating ROI to managing renewals and expansion.
- Learn to Handle Any Challenge with proven frameworks for de-escalating conflict, managing difficult conversations, and navigating churn.
- Gain a Strategic Edge by learning how to segment accounts, prepare for high-stakes executive business reviews, and align with internal teams.
- Bridge Theory and Practice using the included adaptable templates, checklists, and playbooks for every stage of the customer journey.
Written by a veteran educator skilled at translating complex, insider knowledge into clear, actionable steps for career changers and newcomers alike, this book is designed to give you both the understanding and the practical tools to succeed in your first CSM role.
By the end, you’ll have a grounded, working knowledge of the CSM role and the confidence to navigate it—equipped not just to talk about customer success, but to deliver it from day one.
"Synopsis" may belong to another edition of this title.
CitiRetail
Stevenage, United Kingdom
AbeBooks seller since June 29, 2022
Shipping rates from United Kingdom to U.S.A.
| Item | 7 to 14 business days | 7 to 60 business days |
|---|---|---|
| First item | £ 37.00 | £ 37.00 |
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