Customer Service The Sandler Way. This item is unavailable.Customer Service The Sandler Way

What would a social media revolt, based on a single mishandled customer exchange, cost your company? Customer Service the Sandler Way provides readers the 48 rules for strategic customer success as a roadmap to make intelligent strategic investments in customer care. It helps business owners and managers create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists. Your customer success plan is only as strong as its weakest link.