Customer Service Essentials
Language: English
Published by Emerald Publishing Inc, US, 2019
- Hardcover
- New
Seller: Rarewaves USA, HEBRON, KY, U.S.A.Rarewaves USA
AbeBooks seller since June 10, 2025
Condition: New
£ 102.19
Quantity: Over 20 available
Add to basketItem description from seller
Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters.
Seller Inventory # LU-9781641136860
- Title
- Customer Service Essentials
- Author
- Robert E. Hinson, Charles Agyinarare, Ogechi Adeola, Kwame Adom, Kojo Oppong Nkrumah, Abednego Feehi Okoe Amartey
- Publisher
- Emerald Publishing Inc, US
- Publication year
- 2019
- Condition
- New
- Binding
- Hardback
- Language
- English
- ISBN 10
- 1641136863
- ISBN 13
- 9781641136860
- Item weight
- 333 grams
"Synopsis" may belong to another edition of this title.
About the Author
Ogechi Adeola, Lagos Business School, Pan-Atlantic University, Nigeria
Kojo Oppong Nkrumah, Ministry of Information, Ghana
Charles Agyinasare, Perez Chapel International, Ghana
Kwame Adom, University of Ghana Business School, Ghana
Abednego Feehi Okoe Amartey, University of Professional Studies, Ghana
"About the title" may belong to another edition of this title.
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