Customer-Focused Quality: What to Do on Monday Morning

Hinton, Thomas; Schaeffer, Wini

ISBN 10: 013189630X / ISBN 13: 9780131896307

Published by Prentice Hall PTR, Paramus, NJ, U.S.A., 1994

About this Item

273 pages.

Seller Inventory # 018126

Bibliographic Details

• Title: Customer-Focused Quality: What to Do on Monday Morning
• Publisher: Prentice Hall PTR, Paramus, NJ, U.S.A.
• Publication Date: 1994
• Language: English
• ISBN 10: 013189630X
• ISBN 13: 9780131896307
• Binding: Hardcover
• Condition: As New
• Dust Jacket Condition: Fine
• Seller catalogs:
  • Business, Management, Marketing

About this title

Synopsis

Provides action-oriented strategies to help businesses maximize earnings and productivity through quality improvements. The text gives guidance on how to: set quality goals and establish measurement systems; train and reward employees; apply benchmarking; and implement process improvements.