Customer Experience (Paperback)
Language: English
Published by Independently Published, 2026
- Softcover
- New
Seller: CitiRetail, Stevenage, United KingdomCitiRetail
AbeBooks seller since June 29, 2022
Condition: New
£ 21.49
Quantity: 1 available
Add to basketItem description from seller
Seller Inventory # 9798253015810
- Title
- Customer Experience (Paperback)
- Author
- Timothy S.W. Sharman
- Publisher
- Independently Published
- Publication year
- 2026
- Condition
- new
- Binding
- Paperback
- Language
- English
- ISBN 13
- 9798253015810
They produce activity, not impact. Improvement, not transformation. Real transformation requires addressing the structural, organizational, and operational realities of an organization.
In Customer Experience: The Hard Way, Tim Sharman draws on more than two decades of experience to explain why CX programs struggle—and what it actually takes to make them work.
At the same time, artificial intelligence promises to transform customer experience—but also introduces new risks: inflated expectations, fragile trust, and novel ways to disappoint or even unsettle customers.
The book introduces an AI–CX Interaction Architecture, outlining the governance structures organizations need for effective AI-enabled customer experience.
This is not a book of shortcuts. It is a clear-eyed account of what it takes to build customer experience programs that are effective—and the hard choices organizations must be willing to make.
"Synopsis" may belong to another edition of this title.
CitiRetail
Stevenage, United Kingdom
AbeBooks seller since June 29, 2022
Shipping rates from United Kingdom to U.S.A.
| Item | 7 to 14 business days | 7 to 60 business days |
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