The Customer Experience (Paperback)
Language: English
Published by Mucai Quickread, 2026
Series: Book 14 of 14 - MUCAI Quick Read
- Softcover
- New
Seller: CitiRetail, Stevenage, United KingdomCitiRetail
AbeBooks seller since June 29, 2022
Condition: New
£ 13.99
Quantity: 1 available
Add to basketItem description from seller
Paperback. Customer service can build loyalty, inspire trust, and create lasting goodwill. It can also frustrate, alienate, and destroy confidence in even the most established organizations.In this engaging collection of true customer service experiences, John Muigai Mucai shares memorable encounters with service providers-some excellent, others disappointing-and draws out the valuable lessons hidden within them. Told in simple, accessible prose, the stories invite readers to reflect on the importance of empathy, responsiveness, fairness, professionalism, and problem-solving in every customer interaction.The book concludes with a practical discussion of key customer service principles that individuals and organizations can apply to improve relationships, strengthen reputations, and create positive outcomes. Readers will find memorable stories, useful insights, and nuggets of wisdom that can be applied with great effect in personal, professional, and business life. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…
Seller Inventory # 9789914935981
- Title
- The Customer Experience (Paperback)
- Author
- John Muigai Mucai
- Publisher
- Mucai Quickread
- Publication year
- 2026
- Condition
- new
- Binding
- Paperback
- Language
- English
- ISBN 10
- 9914935982
- ISBN 13
- 9789914935981
- Series
- Book 14 of 14: MUCAI Quick Read
Customer service can build loyalty, inspire trust, and create lasting goodwill. It can also frustrate, alienate, and destroy confidence in even the most established organizations.
In this engaging collection of true customer service experiences, John Muigai Mucai shares memorable encounters with service providers—some excellent, others disappointing—and draws out the valuable lessons hidden within them. Told in simple, accessible prose, the stories invite readers to reflect on the importance of empathy, responsiveness, fairness, professionalism, and problem-solving in every customer interaction.
The book concludes with a practical discussion of key customer service principles that individuals and organizations can apply to improve relationships, strengthen reputations, and create positive outcomes. Readers will find memorable stories, useful insights, and nuggets of wisdom that can be applied with great effect in personal, professional, and business life.
"Synopsis" may belong to another edition of this title.
CitiRetail
Stevenage, United Kingdom
AbeBooks seller since June 29, 2022
Shipping rates from United Kingdom to U.S.A.
| Item | 7 to 14 business days | 7 to 60 business days |
|---|---|---|
| First item | £ 37.00 | £ 37.00 |
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ABC BOOKS LIMITED
10 John Street
London, United Kingdom WC1N 2EB
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