Customer Experience for Dummies (Paperback or Softback)
Barnes, Roy
Sold by BargainBookStores, Grand Rapids, MI, U.S.A.
AbeBooks Seller since 23 January 2002
New - Soft cover
Condition: New
Ships within U.S.A.
Quantity: 5 available
Add to basketSold by BargainBookStores, Grand Rapids, MI, U.S.A.
AbeBooks Seller since 23 January 2002
Condition: New
Quantity: 5 available
Add to basketCustomer Experience for Dummies.
Seller Inventory # BBS-9781118725603
A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience For Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.
The book will show you simple and attainable ways to increase customer experience and generate sales growth, competitive advantage, and profitability. You'll get the know-how to successfully optimize social media to create more loyal customers, provide feedback that keeps them coming back for more, become a trustworthy and transparent entity that receives positive reviews, and so much more.
Your brand's reputation and success is your lifeblood, and Customer Experience For Dummies shows you how to stay relevant, add value, and win and retain customers.
Roy Barnes is one of the leading authorities on Customer Experience Design and Performance Management. He has more than 25 years of experience delivering world class results in both the for-profit and non-profit sectors.
Bob Kelleher is the author of Employee Engagement For Dummies and the Founder of The Employee Engagement Group.
"About this title" may belong to another edition of this title.
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