Cultivating Civility Practical Ways to Improve a Dysfunctional Library
Henry, Jo/ Eshleman, Joe/ Moniz, Richard
Language: English
Published by Ala Editions, 2019
- Softcover
- New
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
AbeBooks seller since January 6, 2003
Condition: New
£ 48.39
Quantity: 1 available
Add to basketItem description from seller
216 pages. 8.75x5.75x0.50 inches. In Stock. This item is printed on demand.
Seller Inventory # __0838947166
- Title
- Cultivating Civility Practical Ways to Improve a Dysfunctional Library
- Author
- Henry, Jo/ Eshleman, Joe/ Moniz, Richard
- Publisher
- Ala Editions
- Publication year
- 2019
- Condition
- Brand New
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0838947166
- ISBN 13
- 9780838947166
- Item weight
- 0.32 kilograms
Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there’s hope. Following up their acclaimed examination of the dysfunctional library ("should be essential reading for library leaders" raves Journal of the Australian Library and Information Association), here the authors present a book of proactive solutions and guidance culled from their own research, including interviews with library administrators and staff. Sharing valuable insights that will stimulate thought and discussion towards the goal of a healthier and more harmonious workplace, this book
- addresses the subject from four viewpoints—individual, team, leader, and organization—focusing on solutions and practical steps in each area;
- shows how self-reflection and self-awareness can be key starting points for exploring workplace issues;
- offers numerous suggestions for wellness and self-care;
- provides tips for improving interpersonal communication and conversations in ways that prevent silos and span boundaries;
- sheds light on forming and sustaining cohesive library teams, then provides solutions for misaligned teams and dissenters;
- discusses why effectively conveying vision, role modeling, and demonstrating empathy are all crucial behaviors of library leaders;
- shares actions library leaders can take to engage employees in the change process;
- examines how organizational structures can either detract or contribute to a library’s success; and
- details types of training that can be utilized to minimize dysfunction, including training for bias, empathy, conflict management, and diversity.
Filled with beneficial advice on every page, this resource will help libraries be better workplaces for everyone.
"Synopsis" may belong to another edition of this title.
About the Author
Joe Eshleman is senior librarian at Central Piedmont Community College in Charlotte, North Carolina. He was previously the instruction librarian at the Johnson & Wales University Library– Charlotte from 2008 to 2015 and was head librarian for two years at the JWU Providence library. He received his MLIS degree from the University of North Carolina at Greensboro in 2007. He has completed the Association of College & Research Libraries' Immersion Program, an intensive program of training and education for instruction librarians. Eshleman is a coauthor of Fundamentals for the Academic Liaison (2014), The Mindful Librarian (2016), and The Dysfunctional Library: Challenges and Solutions to Workplace Relationships (2017). He is also a coauthor of Librarians and Instructional Designers: Innovation and Collaboration (2016) and a contributor to The Personal Librarian: Enhancing the Student Experience (2014). He has presented at numerous conferences on instructional librarianship and other topics.
Dr. Richard Moniz is the director of library services at the Horry-Georgetown Technical College, which has campuses in Conway, Georgetown, and Myrtle Beach, South Carolina. He previously served as the director of library services for Johnson & Wales University's North Miami campus from 1997 to 2004 and was director of library services for Johnson & Wales University's Charlotte campus from 2004 to 2018. He is also an adjunct instructor for the University of North Carolina at Greensboro's LIS program. In addition to publishing numerous articles, Moniz is the sole author of the textbook Practical and Effective Management of Libraries (2010) and the coauthor or coeditor of six other books: Fundamentals for the Academic Liaison (2014), The Personal Librarian: Enhancing the Student Experience (2014), The Mindful Librarian (2016), Librarians and Instructional Designers: Innovation and Collaboration (2016), The Dysfunctional Library: Challenges and Solutions to Workplace Relationships (2017), and Recipes for Mindfulness in Your Library (2019).
"About the title" may belong to another edition of this title.
Revaluation Books
Exeter, United Kingdom
AbeBooks seller since January 6, 2003
Shipping rates from United Kingdom to U.S.A.
| Item | 7 to 14 business days | 2 to 3 business days |
|---|---|---|
| First item | £ 10.00 | £ 25.00 |
Payment methods
Seller's business information
Edward Bowditch Ltd
Exstowe, Exton
Exeter, United Kingdom EX3 0PP
Terms of sale
Legal entity name: Edward Bowditch Ltd
Legal entity form: Limited company
Business correspondence address: Exstowe, Exton, Exeter, EX3 0PP
Company registration number: 04916632
VAT registration: GB834241546
Authorised representative: Mr. E. Bowditch
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Revaluation Books, Hounslow, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
Orders usually dispatched within two working days.