Critical Systems Thinking and the Management of Complexity

The world has become increasingly networked and unpredictable. Decision makers at all levels are required to manage the consequences of complexity every day. They must deal with problems that arise unexpectedly, generate uncertainty, are characterised by interconnectivity and spread across traditional boundaries. Simple solutions to complex problems are usually inadequate and risk exacerbating the original issues.

Leaders of international bodies such as the UN, OECD, UNESCO and WHO and of major business, public sector, charitable and professional organizations - have all declared that systems thinking is an essential leadership skill for managing the complexity of the economic, social and environmental issues that confront decision makers. Systems thinking must be implemented more generally and on a wider scale, to address these issues.

An evaluation of different systems methodologies suggests that they concentrate on different aspects of complexity. To be in the best position to deal with complexity, decision makers must understand the strengths and weaknesses of the various approaches and learn how to employ them in combination. This is called critical systems thinking. Making use of over 25 case studies, the book offers an account of the development of systems thinking and of major efforts to apply the approach in real-world interventions. Further, it encourages the widespread use of critical systems practice as a means of ensuring responsible leadership in a complex world.

Comments on a previous version of the book:

Russ Ackoff: ‘The book is the best overview of the field I have seen’.

JP van Gigch: ‘Jackson does a masterful job. The book is lucid, well written and eminently readable’.

Professional Manager (Journal of the Chartered Management Institute): ‘Provides an excellent guide and introduction to systems thinking for students of management’.

MICHAEL C. JACKSON is Emeritus Professor at the University of Hull, editor- in-chief of Systems Research and Behavioral Science and MD of Systems Research Ltd. He graduated from Oxford University, gained an MA from Lancaster University and a PhD from Hull and has worked in the civil service, in academia and as a consultant. Between 1999 and 2011, Mike was Dean of Hull University Business School, leading it to triple-crown accreditation. Mike has been President of the International Federation for Systems Research and the International Society for the Systems Sciences. He is a Companion of the Association of Business Schools, a Chartered IT Professional and a Fellow of the British Computer Society, the Cybernetics Society, the Chartered Management Institute, the Operational Research Society and the International Academy for Systems and Cybernetic Sciences. Mike has received many awards, two honorary degrees and has been a visiting professor at numerous international universities. In 2011 he was awarded an OBE for services to higher education and business. In 2017 he received the Beale Medal of the UK Operational Research Society for 'a sustained contribution over many years to the theory, practice or philosophy of Operational Research.' The previous version of this book Systems Thinking: Creative Holism for Managers was translated into four languages.