Crew Resource Management : Principles and Practice

Lesage, Paul; Dyar, Jeff T.; Evans, Bruce

ISBN 10: 0763771783 / ISBN 13: 9780763771782

Published by Jones & Bartlett Learning, 2009

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Synopsis:

This publication takes an in depth look at individual and team communications and the resulting decision making process. It investigates organisational culture, learning, the critical decision making process, leadership and looks closely at the concept of Crew Resource management (CRM). Crew Resource Management (CRM) enables emergency service teams to make the right decisions in the field quickly, safely, and together. CRM stresses the importance of having strong leadership in place to guide a team s decision-making process, while encouraging individual team members to share critical information to help the team leader make the right decisions during an emergency. The six-step CRM process breaks down typical communication barriers by focusing on the team as a whole with a common goal. The six steps are: using inquiry to evaluate procedure; using advocacy to respectfully question authority; using conflict resolution techniques to learn from errors; using strong leadership to make group decisions; observing and critiquing team decisions to meet mission goals; fostering an open and accepting team environment, where members discuss options for team improvement. Crew Resource Management: Principles and Practice shows emergency response leaders how to implement CRM skills in their fire stations, in their ambulances, in their police vehicles, and on the emergency scene. The chapter resources for this publication follow the Jones & Bartlett Learning instructional design technique and include: Learning Objectives - Objectives are provided for each chapter with corresponding page references. Case studies Designed to help readers begin to think about how they may apply the learning contained in the publication by use of real world situations . Chapter Summaries - These summaries review the key concepts presented in the chapter. Wrap-up section contains: o ready for review critical chapter highlights; o vital vocabulary key terms and definitions; o in-classroom activity guidance for instructor activity; o assessment in action study questions; o references suggested sources of further reading' Suitable for: Serves as a comprehensive reference text which will enable you to compare and contrast techniques and methodologies or support your current instructional material. Suitable for Fire & Rescue Services (Civil, Military, Aviation & Industrial) Other related Emergency Services and Volunteer Rescue Organisations

About the Author: Paul LeSage, FF, EMT-P, AS, BA, CFM Assistant Chief Paul LeSage works for Tualatin Valley Fire & Rescue, an agency serving over 430,000 people in the Portland, OR Metro Region (www.tvfr.com). He has over 30 years of experience as a fire fighter, paramedic, flight paramedic, command officer, and educator, and has degrees in Organizational Communications and Sciences. He is on the faculty at Oregon Health Sciences University as a Clinical Assistant Professor, and lectures nationally in the emerging fields of Fire and EMS Crew Resource Management, Critical Decision Making, High Reliability, and Deployment. Paul also built a publishing business from the ground up, and has authored several Fire and EMS Field Guides, along with articles and book chapters related to deployment and decision making.

Bibliographic Details

Title: Crew Resource Management : Principles and ...
Publisher: Jones & Bartlett Learning
Publication Date: 2009
Binding: Soft cover
Condition: good