Continuous Improvement Tools Vol. 1 : A Practical Guide to Achieve Quality Results

Chang, R.

ISBN 10: 1883553008 / ISBN 13: 9781883553005

Published by Practical Learning Press, a Division of Richard Chang Associates, Inc., 1997

Used book that is in clean, average condition without any missing pages. Seller Inventory # 2752628-75

Synopsis:

The tools and techniques presented in this volume offer a common sense approach that will help you not only begin, but also sustain continuous improvement within your organization. Included are seven basic, yet popular and effective planning, analysis, and interpretation tools: Brainstorming, Affinity Diagram, Matrix Diagram, Criteria Rating Form, Check Sheet, Force Field Diagram, and Cause and Effect Diagram. Each is accompanied by step-by-step instructions and real-life examples designed to facilitate its use. The guidebook also contains a selection matrix designed to help you determine which tool to use for a specific situation. You will want to refer to this guidebook often to build lasting improvement into your organization.

About the Author: RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald′s. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California. MATTHEW E. NIEDZWIECKI, manager of Quality Management at Children′s Hospital Los Angeles, is an experienced training and organization development practitioner. His extensive background and areas of expertise include total quality management, training design, process analysis, and data interpretation.

Bibliographic Details

Title: Continuous Improvement Tools Vol. 1 : A ...
Publisher: Practical Learning Press, a Division of Richard Chang Associates, Inc.
Publication Date: 1997
Binding: Soft cover
Condition: Good