Continuous Improvement Tools: A Practical Guide to Achieve Quality Results (Volume 2)

Richard Y. Chang and Matthew E. Niedzwiecki

ISBN 10: 1883553016 / ISBN 13: 9781883553012

Published by Practical Learning Press, A Divi, 1993

About this Item

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Bibliographic Details

• Title: Continuous Improvement Tools: A Practical Guide to Achieve Quality Results (Volume 2)
• Publisher: Practical Learning Press, A Divi
• Publication Date: 1993
• Language: English
• ISBN 10: 1883553016
• ISBN 13: 9781883553012
• Binding: paperback
• Condition: Very Good

About this title

Synopsis

These two volumes offer a commonsense approach to beginning and sustaining quality–improvement efforts. Process improvement, problem–solving teams, self–managed work teams, quality circles, and related continuous improvement programs will function better with the tools and techniques presented in this book. You′ll learn how and when to use Affinity Diagrams, Matrix Diagrams, Criteria Rating Forms, Histograms, and more!

About the Author

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald′s. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California. MATTHEW E. NIEDZWIECKI, manager of Quality Management at Children′s Hospital Los Angeles, is an experienced training and organization development practitioner. His extensive background and areas of expertise include total quality management, training design, process analysis, and data interpretation.