Connecting Knowledge and Performance in Public Services (Hardcover)
Language: English
Published by Cambridge University Press, Cambridge, 2010
- Hardcover
- New
Seller: CitiRetail, Stevenage, United KingdomCitiRetail
AbeBooks seller since June 29, 2022
Condition: New
£ 124.99
Quantity: 1 available
Add to basketItem description from seller
Hardcover. The performance of public services is now more closely scrutinised than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance indicators and the like with which to judge them. This increased scrutiny and performance measurement has undoubtedly produced improved public services. Yet we still have a limited understanding about how this information can be best used to bring about improvements in performance. What goes on inside the 'black box' of public organisations to move from information to action, or from 'knowing' to 'doing'? This book tackles this important question by reviewing a wide range of performance mechanisms. It explores how information about performance can be translated into improvements in services and, conversely, why this does not always happen in practice. What goes on inside the 'black box' of public organisations to move from information to action? This book tackles this important question by reviewing a wide range of performance mechanisms. It explores how information about performance can be translated into improvements in public services. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. …
Seller Inventory # 9780521195461
- Title
- Connecting Knowledge and Performance in Public Services (Hardcover)
- Author
- Kieran Walshe
- Publisher
- Cambridge University Press, Cambridge
- Publication year
- 2010
- Condition
- new
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0521195462
- ISBN 13
- 9780521195461
"Synopsis" may belong to another edition of this title.
About the Author
Gill Harvey is Reader in Health Management at Manchester Business School. She has a professional background in nursing and previously worked for the Royal College of Nursing, where she was the Director of their Quality Improvement Programme. She has published widely on the issues of implementation and facilitating quality improvement in practice.
Pauline Jas is Lecturer in Public Policy in the School of Sociology and Social Policy at the University of Nottingham. She was previously responsible for the National Council for Voluntary Organisations research programme on charitable donations by the general public and the production of The UK Voluntary Sector Almanac 2002.
"About the title" may belong to another edition of this title.
CitiRetail
Stevenage, United Kingdom
AbeBooks seller since June 29, 2022
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