Conflict Resilience: Negotiating Disagreement Without Giving Up or Giving In — A USA TODAY Bestselling Harvard Guide to Professional Communication and Workplace Empathy

AN INSTANT USA TODAY BESTSELLER

Conflict management expert Robert C. Bordone and leading behavioral neurologist Joel Salinas, M.D., join forces to introduce conflict resilience: the radical science of standing strong in the face of conflict and breaking the bad habits that sabotage our politics, workplaces, and most important relationships.

Conflict is getting the better of us.

From our homes and community centers to C-Suites and Congress, disagreements are happening everywhere, with increasing frequency, and are being treated like winner-takes-all debates rather than as opportunities for conversation and positive change. This puts a tremendous and untenable strain on our most important relationships and institutions.

Unable or unwilling to handle difficult conversations with skill, we ignore it or avoid it for as long as possible; when we are forced to face it, everyday disagreements and temporary flare-ups rapidly escalate to a fever pitch. Neither approach addresses underlying issues, promotes stronger relationships, or yields satisfying results.

But there is a solution: a combined leadership capacity and mindset that Bordone calls conflict resilience: the ability to not only sit with and grow from disagreement, but to find new ways to communicate with authority and confidence without others feeling left unheard. In this powerful, hopeful book, Bordone, an internationally-recognized negotiator, former professor, and Senior Fellow at Harvard Law School, and Joel Salinas, M.D., a cutting-edge scientist from Harvard Medical School, combine insights from brain science on the inner mechanics of conflict—literally what’s going on in our bodies and our brains during moments of distress—to produce a groundbreaking guide for how to navigate it, including:

• How to get out of your own way as a communicator
• Understanding the importance of timing
• How to embrace disagreement as an advantage
• Learning how to anticipate and manage defensiveness
• And more!

In these polarized times, when consensus, agreement, and problem-solving often feel elusive or even downright pointless, conflict resilience becomes the key to move forward. This book serves as a guidebook for personal growth, a way to bring people together, and an invitation to radically transform how we interact with our friends and families, our coworkers, our students, and our neighbors.

Robert C. Bordone is a Senior Fellow at Harvard Law School, the Founder and Former Director of the Harvard Negotiation and Mediation Clinical Program, Founder of The Cambridge Negotiation Institute, co-author of Designing Systems and Processes for Managing Disputes, 2d. Edition, and co-editor of The Handbook of Dispute Resolution.

Joel Salinas, MD, is the author of Mirror Touch: A Memoir of Synesthesia and the Secret Life of the Brain, former Harvard Medical School faculty, behavioral neurologist and Clinical Associate Professor of Neurology at the NYU Grossman School of Medicine, and Founder and Chief Medical Officer at Isaac Health.