Conducting the Reference Interview : A How-to-do-it Manual for Librarians

Ross, Catherine Sheldrick; Nilsen, Kirsti; Radford, Marie L.

ISBN 10: 0838917275 / ISBN 13: 9780838917275

Published by ALA Neal-Schuman, 2019

May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers. Seller Inventory # 33044344-5

Synopsis:

Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting―including email, text messaging, and social media―as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls,

Bibliographic Details

Title: Conducting the Reference Interview : A ...
Publisher: ALA Neal-Schuman
Publication Date: 2019
Binding: Soft cover
Condition: good
Edition: 3rd Edition