Concierge Confidential: The Gloves Come Off--and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen. This item is unavailable.Concierge Confidential: The Gloves Come Off--and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen

Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas - in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. In "Concierge Confidential", Fazio reveals the behind-the scenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy.

Michael Fazio is cofounder of Abigail Michaels Concierge. Manhattan's premier concierge business, serving a population of more than twenty thousand of New York City's privileged elite. Cultivating his coveted list of personal contacts began at the start of his career in Los Angeles, where he worked as the harried and neglected personal assistant to a Hollywood talent agent and her roster of famous clients. He parlayed what he learned there into a concierge position at the InterContinental Hotel New York, a hotel chain he still serves. He has made several appearances on The View. He lives in New York City.
Michael Malice is the coauthor of Made in America: The Most Dominant Champion in UFC History and is the subject of Harvey Pekar's Ego & Hubris: The Michael Malice Story. He lives in New York City.