The Concept of Customer/Client Perception in Public Service
Language: English
Published by LAP LAMBERT Academic Publishing Jan 2022, 2022
- Softcover
- New
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.
AbeBooks seller since January 11, 2012
Condition: New
£ 53.31
Quantity: 2 available
Add to basketItem description from seller
This item is printed on demand - it takes 3-4 days longer - Neuware -The issue of service provision in public service is the major theme of this book. The book is geared at finding out whether clients who receive services in public sector feel that they are treated as customers and get proper respect from service providers. At the same time the book examines whether workers in public services see their service users as clients/customers, but not mere end users of services. There is a general perception in some public sector where by service users are not given much attention. Sometimes much attention is given to clients/customers in private sector because service providers there are interested in more profits hence treating clients very well so that they can come back again. This is the major issue which this book is about. The research was conducted among the parents of children with functional disabilities in Sandnes municipality in Norway. The major purpose of the study was to see how these end service users perceive the services they get. Do they feel that they are treated like customers who must experience satisfaction and come back again for more services 100 pp. Englisch.…
Seller Inventory # 9786204734736
- Title
- The Concept of Customer/Client Perception in Public Service
- Author
- Hannington Muweesi
- Publisher
- LAP LAMBERT Academic Publishing Jan 2022
- Publication year
- 2022
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 6204734733
- ISBN 13
- 9786204734736
- Item weight
- 167 grams
- Dimensions
- 220x150x6 mm
"Synopsis" may belong to another edition of this title.
BuchWeltWeit Ludwig Meier e.K.
Bergisch Gladbach, Germany
AbeBooks seller since January 11, 2012
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BuchWeltWeit Ludwig Meier e.K.
Germany
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