Complaints Handling Toolkit

Risk and Compliance Service, Ling, Vicky, Westwood, Fiona

Published by The Law Society
ISBN 10: 1907698671 / ISBN 13: 9781907698675
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The Complaints Handling Toolkit is designed to help practices implement best practice and meet their regulatory requirements. It provides draft policies, procedural checklists and other useful templates that you can use to supplement your existing complaints procedure or to create a new one. Num Pages: 112 pages. BIC Classification: LATC. Category: (P) Professional & Vocational. Dimension: 247 x 172 x 10. Weight in Grams: 240. . 2014. Paperback. . . . . Books ship from the US and Ireland. Bookseller Inventory #

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Synopsis: Legal practices have much to gain from minimising and dealing effectively with complaints, including: - Improved client care - Increased client satisfaction - Decreased risk of complaints - Reduced risk of subsequent fines - Less time spent dealing with complaints Also, to comply with Chapter 1: Client Care of the SRA Handbook all legal practices must have a written procedure which ensures that complaints are dealt with promptly, fairly, openly and effectively. The Complaints Handling Toolkit is designed to help practices implement best practice and meet their regulatory requirements. It provides draft policies, procedural checklists and other useful templates that you can use to supplement your existing complaints procedure or to create a new one. Here is a sample of just some of the templates you can access through the Complaints Handling Toolkit: - Written complaints policy - Written complaints procedural checklist - Sample complaints form - Letter acknowledging complaint - Letter of apology - Complaints training policy for staff - Self-audit checklist - Referral letter to the Legal Ombudsman - Template annual complaints report All of the templates are provided on the book's accompanying CD-ROM so you can customise them as needed.

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Title: Complaints Handling Toolkit
Publisher: The Law Society
Book Condition: New

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Risk and Compliance Service, Vicky Ling, Fiona Westwood
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Book Description The Law Society, United Kingdom, 2014. Mixed media product. Book Condition: New. Language: English . Brand New Book. Legal practices have much to gain from minimising and dealing effectively with complaints, including: - Improved client care - Increased client satisfaction - Decreased risk of complaints - Reduced risk of subsequent fines - Less time spent dealing with complaints Also, to comply with Chapter 1: Client Care of the SRA Handbook all legal practices must have a written procedure which ensures that complaints are dealt with promptly, fairly, openly and effectively. The Complaints Handling Toolkit is designed to help practices implement best practice and meet their regulatory requirements. It provides draft policies, procedural checklists and other useful templates that you can use to supplement your existing complaints procedure or to create a new one. Here is a sample of just some of the templates you can access through the Complaints Handling Toolkit: - Written complaints policy - Written complaints procedural checklist - Sample complaints form - Letter acknowledging complaint - Letter of apology - Complaints training policy for staff - Self-audit checklist - Referral letter to the Legal Ombudsman - Template annual complaints report All of the templates are provided on the book s accompanying CD-ROM so you can customise them as needed. Bookseller Inventory # AAZ9781907698675

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Risk and Compliance Service, Vicky Ling, Fiona Westwood
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Book Description The Law Society, United Kingdom, 2014. Mixed media product. Book Condition: New. Language: English . Brand New Book. Legal practices have much to gain from minimising and dealing effectively with complaints, including: - Improved client care - Increased client satisfaction - Decreased risk of complaints - Reduced risk of subsequent fines - Less time spent dealing with complaints Also, to comply with Chapter 1: Client Care of the SRA Handbook all legal practices must have a written procedure which ensures that complaints are dealt with promptly, fairly, openly and effectively. The Complaints Handling Toolkit is designed to help practices implement best practice and meet their regulatory requirements. It provides draft policies, procedural checklists and other useful templates that you can use to supplement your existing complaints procedure or to create a new one. Here is a sample of just some of the templates you can access through the Complaints Handling Toolkit: - Written complaints policy - Written complaints procedural checklist - Sample complaints form - Letter acknowledging complaint - Letter of apology - Complaints training policy for staff - Self-audit checklist - Referral letter to the Legal Ombudsman - Template annual complaints report All of the templates are provided on the book s accompanying CD-ROM so you can customise them as needed. Bookseller Inventory # AAZ9781907698675

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Book Description The Law Society, 2014. Book Condition: New. The Complaints Handling Toolkit is designed to help practices implement best practice and meet their regulatory requirements. It provides draft policies, procedural checklists and other useful templates that you can use to supplement your existing complaints procedure or to create a new one. Num Pages: 112 pages. BIC Classification: LATC. Category: (P) Professional & Vocational. Dimension: 247 x 172 x 10. Weight in Grams: 240. . 2014. Paperback. . . . . . Bookseller Inventory # V9781907698675

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Book Description 2014. Book & Merchandise. Book Condition: New. Book & Merchandise. The Complaints Handling Toolkit is designed to help practices implement best practice and meet their regulatory requirements. It provides draft policies, procedural .Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. 112 pages. 0.240. Bookseller Inventory # 9781907698675

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Risk and Compliance Service, Ling, Vicky, Westwood, Fiona
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Book Description The Law Society. Book Condition: New. The Complaints Handling Toolkit is designed to help practices implement best practice and meet their regulatory requirements. It provides draft policies, procedural checklists and other useful templates that you can use to supplement your existing complaints procedure or to create a new one. Num Pages: 112 pages. BIC Classification: LATC. Category: (P) Professional & Vocational. Dimension: 247 x 172 x 10. Weight in Grams: 240. . 2014. Paperback. . . . . Books ship from the US and Ireland. Bookseller Inventory # V9781907698675

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