JOHN ALBER John Alber serves as futurist for the Institute for Future of Law Practice. He was also the first futurist for the International Legal Technology Association. He writes, speaks and consults widely, focusing on finding practical ways to reshape the delivery of legal services to suit a future demanding excellence far beyond substantive legal skills. Prior to his current role, John was a transportation industry CEO. Thereafter, he led Bryan Cave LLP to become one of the most innovative firms in the world, serving as its strategic innovation partner for more than 16 years. While at Bryan Cave, he also served for seven years on the firm’s operating group (its management committee). At Bryan Cave, John created one of the first Practice Economics consulting groups, one of the client facing technology groups and one of the first in-firm legal process outsourcing (LPO) organizations. The groups he created developed innovative web-based, client-centric applications that delivered legal advice to clients, managed complex workflows and even created pleadings automatically. They also developed client-facing knowledge management, project management, project estimation and business intelligence systems and highly technology-leveraged alternative staffing solutions for engagements of all types. John is an Emeritus fellow of the College of Law Practice Management. He has received a number of awards, both in the legal field and in information technology generally. Among other awards, he received ILTA’s first ever Premiership Award, was named American Lawyer Media’s first ever “Champion of Technology”, was given a Lifetime Achievement Award by Law Technology News and recognized as one of the Top 25 CTOs in the world by Infoworld. In addition, while under his leadership, Bryan Cave received recognition as a CIO Magazine “Top 100 Company” and was twice recognized as ILTA’s Most Innovative Firm. FRED H BARTLIT Fred H Bartlit is a West Point graduate, winner of the competition for skill in the operation of the eight US Army Infantry Weapons, a US Army troop commander, a Distinguished Graduate of the US Army Ranger Detachment, and a US Army Ranger. As commander, he received the US Army Commendation Medal for “exceptional personal qualities, superior service, steadfast devotion to duty, vigorous personal leadership,” and his command achieved best score of any such unit in the US Army for intercepting incoming targets with surface-to-air missiles. He was first in his class in law school and has the top academic record in the 120-year history of the University of Illinois College of Law. He is the subject of many books and publications, including America’s Top Trial Lawyers – Who They Are & Why They Win. He has tried over 100 major cases in 24 states, the Virgin Islands and Scotland. NANCEY L WATSON Nancey L Watson, BEd. is president of NL Watson Consulting Inc. She has helped professional services firms win over $3 billion in competitive bids. For nearly three decades she has worked with Big Four accounting firms, Top 10 engineering firms, and since 2012 has worked almost exclusively with global, national, mid-size, and boutique law firms in Canada and the United States on proposals and presentation strategies. She is an internationally recognized speaker who presents on topics such as pricing tactics, pricing masterclass, legal procurement’s impact on law firm selection at in-house and law firm conferences including Thomson Reuters, Law Firm Marketing Partner Forum, Canadian Corporate Counsel Association National Conference and In-House Counsel World Summit, LawVision Group, Practice Partners Roundtable, and Legal Marketing Association, Eastern Canada Regional Conference. Nancey is the creator and facilitator of the workshop: Strategic Proposal Management� 2018. The training session results in proven strategies on how to increase win rates in today’s highly competitive marketplace. She is also the presenter of the Accredited Continuing Professional Development/Continuing Legal Education Course (two hours), How Procurement Impacts Law Firm Selection. As a contributing author for Thomson Reuters Legal Executive Institute she has articles published on procurement and law firm strategies and several podcasts on the Legal Executive Institute website. Between 2008 and 2012, she acted as the membership committee chair and board member for the legal marketing association, Toronto chapter, and is presently membership committee chair for Toronto. Nancey can be reached via email at the NL Watson Consulting website. MARK MEDICE Mark Medice is responsible for strategic marketing and new program development at Intapp, helping law fi rms to achieve client success using metrics and actions, exploring innovation in client service. Prior to Intapp, Mark led the Peer Monitor program at Thomson Reuters, consulting with law fi rm leaders on topics like fi nancial competitive intelligence and benchmarking, industry performance, rates, pricing trends and strategy, profi tability, among other metrics. He is a licensed attorney and also worked throughout his career with Morgan Lewis, IBM, and Procter & Gamble. JOHN STERLING John Sterling is Chief Marketing Officer at Sterne Kessler Goldstein & Fox, a leading IP specialty firm based in Washington, DC. He is also the Founding Partner of Sterling Strategies, LLC. Prior to founding Sterling Strategies, John was a founding partner at Smock Sterling Strategic Management Consultants. He has over 30 years of experience in strategic management and market research. John has worked extensively with law and other professional service firms, as well as with industrial and consumer product companies and not-for-profit organisations. His work with TimeLine Theatre Company in Chicago won the Richard Goodman Strategic Planning Award for excellence in strategic planning from the Association for Strategic Planning. John is past president of the Strategic Management Association in Chicago and is a contributing editor to the business journal Strategy & Leadership. CHRIS AUSTIN Chris Austin is an established information management professional who focuses his work on transforming organizations with new processes and emerging technologies. With over 20 years of experience, Chris has overseen change in a variety of organizations including state and federal government, academia, publicly traded companies and law firms. His knowledge and experience include information systems, library services and knowledge management. He has built the framework for the largest records management program in the state of North Dakota, transformed the trial master file at a global pharmaceutical company and has spurred adoption for a firm-wide document management system. Recently, Chris has merged traditional library services with records functionality into a cohesive unit, breaking silos and transforming how data is consumed at Bowman and Brooke. Chris is the chair of the Information Governance Committee at Bowman and Brooke and has developed propriety information systems as well as acquired state of the art software, helping Bowman and Brooke continue its dominance as one of the premier product liability defense law firms. DAVID URBANIK David Urbanik began his business career as a strategic planning and mergers and acquisitions specialist for a large multi-national industrial corporation. In that role, he travelled the globe, providing advice and counsel to senior managers focused on developing and growing their businesses. He was deeply involved in a major corporate restructuring, managing the sale of 22 product lines and five major acquisitions. Working closely with some of the largest law firms in the world, Dave took the lead in negotiating the terms of a number of these transactions. When his corporate employer became the victim of a hostile take-over, Dave found a new challenge in the then emerging field of the professional management of law firms. He was one of the early pioneers in formalizing and developing the role of financial analysis, marketing, planning, and information systems in the legal industry. Now, with more than 25 years of experience, he has served as a mentor and guide to many lawyers and non-lawyers alike in their personal professional development. Dave has been cited as an innovator and has given presentations both locally and nationally on law firm management. He enjoys being surrounded by bright, creative people dedicated to furthering the best interests of their clients and takes pride in assisting in any way that he can. STUART WILSON Stuart Wilson is one of a few global marketing leaders with expertise as chief marketing officer of both Big Four and Big Law professional services firms. He is an innovative and transformational c-level marketing executive who leverages brand, business development, business intelligence, marketing communications, and digital marketing solutions to win, develop, and grow customers and clients. Throughout his career, he has advised many of the world’s leading organizations regarding their marketing strategies and campaigns, including Coca-Cola, HSBC, InBev, P&G, American Express as well as Deloitte, PwC, EY and Latham & Watkins. He has deep experience working across six continents and numerous geographies, having lived and worked in London, Chicago, New York, and Toronto. CHARLOTTE OGILVIE Charlotte Ogilvie is the marketing and communications executive at Garden Court Chambers, a high-ranking UK barristers’ chambers based in central London that is committed to human rights, social justice, and equality. She is a first-class History graduate from the School of Oriental and African Studies, University of London, and has worked across a variety of communications and editorial roles internationally from Bangkok to Amman.

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Hello! Ria Christie Collections is an online venture that was initially set up in 2012 to sell books. We do not have a physical high street store. We are professional online booksellers. We only sell brand new books in perfect condition that we source from various suppliers and the publishers. Primarily, our aim is to provide an excellent service to all our customers. We always work as a team to achieve this. Our other objectives are to: 1. Ensure that all our products reach their destination quickly in a safe and secure manner 2. Answer to all our customer queries within 24 hours 3. Ensure that our customers are happy with their purchases 4. Provide all the items at a competitive price 5. Always listen to our customers Ria Christie Collections is not a registered company. It is a Sole Trader venture. Other key information is shown below: Contact Person Name: Rakesh Luchmun (Mr) Storefront Name: Ria Christie Collections Place of Establishment Address: Suite B; ARUN House; ARUN Building Arundel Road Uxbridge UB8 2RR United Kingdom E-Mail Address: riachristie@hotmail.co.uk VAT Number: GB 160 5650 25 We always work hard and aim to comply with all of Abebooks Policies. If you have any issues, please do not hesitate to write to us whether before or after a purchase. We promise to reply to you promptly and, in any case, within 24 hours. Thank you kindly! Yours sincerely Mr Rakesh Luchmun (Founder) and the Ria Christie Collections Team

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Ryefield Investments Limited
175 Pield Heath Road, Uxbridge, UB8 3NL, United Kingdom

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If you are a consumer you can cancel the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

INFORMATION REGARDING THE RIGHT OF CANCELLATION

Statutory Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the the last good or the last lot or piece.

To exercise the right to cancel, you must inform us, Ria Christie Collections, Suite B; (inside) ARUN House; ARUN, Arundel Road; Uxbridge Ind Est, UB8 2RR, Uxbridge, United Kingdom, +44 7727654838, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. You can also electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

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Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

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You shall send back the goods or hand them over to us or Ria Christie Collections, Suite B; (inside) ARUN House; ARUN Building, Arundel Road; Uxbridge Ind Est, UB8 2RR, Uxbridge, United Kingdom, +44 7727654838, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

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the delivery of newspapers, journals or magazines with the exception of subscription contracts; and
the supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.

Model withdrawal form

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To: (Ria Christie Collections, Suite B; (inside) ARUN House; ARUN, Arundel Road; Uxbridge Ind Est, UB8 2RR, Uxbridge, United Kingdom, +44 7727654838)

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following goods (*)/for the provision of the following service (*),

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Shipping rates from United Kingdom to U.S.A.

Shipping rates from United Kingdom to U.S.A.
Order quantity	6 to 12 business days	6 to 12 business days
First item	� 11.98	� 11.98

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.