Commit to Quality
Language: English
Published by John Wiley and Sons, Inc., New York, New York, 1986
- Hardcover
- Used
Seller: James Lasseter, Jr, Brooksville, FL, U.S.A.James Lasseter, Jr
AbeBooks seller since October 19, 2006
Condition: Used - Fine
£ 17.13
Quantity: 1 available
Add to basketItem description from seller
First book on the quality process to focus on the service industry. Dust jacket in archival quality cover. A foreward by Tom Peters.
Seller Inventory # 000184
- Title
- Commit to Quality
- Author
- Townsend, Patrick L.
- Publisher
- John Wiley and Sons, Inc., New York, New York
- Publication year
- 1986
- Condition
- Fine
- Dust jacket
- Fine
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0471839531
- ISBN 13
- 9780471839538
"Synopsis" may belong to another edition of this title.
From the Author
Even after more than a decade, the process for defining, initiating, and maintaining a quality process that is described in this book remains revolutionary -- yet wonderfully pragmatic. Quality is not nuclear science; it is formalized common sense that begins with senior management (a) wanting to make more money and (b) being willing to accept the idea that the personnel department has been hiring adults.
The key characteristics of the quality process described in this book are the fact that every single person on the payroll was actually, formally, honest-to-gosh, involved in the continual improvement of every aspect of the organization -- and the fact that it all happened very quickly. From the time (May 1983) that the president of the company said, "Let's do this quality thing," until the time the process was launched (January 1984) was only eight months. On January 12, 1984, there were no Quality Teams at the Paul Revere Insurance Company. The next day (yes, it was Friday the 13th), there were 125 functioning teams; every person was on at least one team; and bottom-line savings were being put in place.
Quality is not easy, it is not immediate, and it is not free. But it is very possible, it can be done far more quickly than any large consulting firm will tell you, and it is the best possible investment a firm can make.
Commit to Quality offers both a blueprint for action and the theoretical underpinning.
"About the title" may belong to another edition of this title.
James Lasseter, Jr
Brooksville, FL, U.S.A.
AbeBooks seller since October 19, 2006
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James Lasseter, Jr 26115 Dan Brown Hill Road Brooksville, Fl 34602 352-796-8735
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Signed Nonfiction books Americana, Western Americana, (352) 796-8735, Americana. General.Seller's business information
James Lasseter, Jr
FL, U.S.A.
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