The Client-Centered Law Firm: How to Succeed in an Experience-Driven World. This item is unavailable.The Client-Centered Law Firm: How to Succeed in an Experience-Driven World

The legal industry has long been risk averse, but when it comes to adapting to the experience-driven world created by companies like Netflix, Uber, and Airbnb, adherence to the old status quo could be the death knell for today’s law firms.

In The Client-Centered Law Firm, legal technology expert Jack Newton offers a clear-eyed and timely look at how providing a client-centered experience and running an efficient, profitable law firm aren’t opposing ideas. With this approach, they drive each other. Covering the what, why, and how of running a client-centered practice, with examples from law firms leading this revolution as well as practical strategies for implementation, The Client-Centered Law Firm is a rallying call to unlock the enormous latent demand in the legal market by providing client-centered experiences, improving internal processes, and raising the bottom line.

Jack Newton has spearheaded efforts to educate the legal community on the security, ethics, and privacy issues surrounding cloud computing, and has become a nationally recognized writer and speaker on these topics. As the CEO and Co-founder of Clio and a pioneer in cloud-based legal technology, Jack also co-founded and is President of the Legal Cloud Computing Association (LCCA), a consortium of leading cloud computing providers with a mandate to help accelerate the adoption of cloud computing in the legal industry. He was also named a 2019 Fellow to the College of Law Practice Management, sits on the board of ROSS Intelligence, an AI-powered legal research provider, and is an investor in and advisor to early-stage legal tech startups.