Cita Books

Cita Books is an international second-hand bookshop specialising in art, architecture and design.
Visit the bookshop's website to find out more: https://citabooks.com

If you are a consumer you can cancel the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

INFORMATION REGARDING THE RIGHT OF CANCELLATION

Statutory Right to cancel

You have the right to cancel this contract within 14 days for any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the the last good or the last lot or piece.

To exercise the right to cancel, you must inform us, citabooks, c/ Mar Negro, 18, 28033, Madrid, Spain, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. You can also electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel with contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or citabooks, c/ Mar Negro, 18, 28033, Madrid, Spain, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of cancellation

The right of cancellation does not apply to:

1. the delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. the supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: (citabooks, c/ Mar Negro, 18, 28033, Madrid, Spain)

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

* Delete as appropriate.

Order processing and shipping

Cita Books processes and ships all orders within a maximum of 48 hours after receiving them (during business days) and ships orders using a method that ensures delivery of the item within the specified time frame. Cita Books is responsible for the item until it reaches the buyer and, if the book does not arrive, will offer a refund.
To ensure that a shipment reaches its destination, all orders are sent by registered post.
When a product is returned by the buyer, they must send it by registered post. This is the only way we can ensure that we receive the returned order.
Cita Books only ships items weighing up to 2 kg. When the shipment exceeds 2 kg, the prices and shipping conditions change. In this case, Cita Books will contact the buyer to agree on a shipping method that suits both parties.

According to Abebooks' policies, sellers must process all orders, regardless of their origin. Cita Books only sells and ships orders to the following EU countries:
Germany, Austria, Belgium, Denmark, France, Gibraltar, Greece, Guernsey, Ireland, Italy, Liechtenstein, Luxembourg, Norway, Netherlands, Portugal, United Kingdom, Sweden and Switzerland.
*Shipments to the United Kingdom, Switzerland, Norway and Liechtenstein may incur customs charges that are unknown to Cita Books and for which it is not responsible.

Returns

Cita Books accepts all returns, regardless of the reason given by the buyer, on condition that the item is returned by registered post.

Under the laws of certain European jurisdictions, sellers must accept all returns of any order placed in any of our European stores, regardless of the reason.

All returns must be processed through the Abebooks online system and all refunds must be issued through the same payment method that the buyer originally used for the order.