Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience
Language: English
Published by Wiley, 2009
- Softcover
- Used
Seller: BookHolders, Towson, MD, U.S.A.BookHolders
AbeBooks seller since June 19, 2001
Condition: Used - Good
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[ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: first ] Publisher: Wiley Pub Date: 3/3/2009 Binding: Paperback Pages: 256 first edition.
Seller Inventory # 6313960
- Title
- Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience
- Author
- Jonathan M. Tisch, Karl Weber
- Publisher
- Wiley
- Publication year
- 2009
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0470404639
- ISBN 13
- 9780470404638
"Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's true--chocolates on the pillow are not enough. A great read!"
―David Neeleman, founder and CEO, JetBlue Airways Corporation
"If you don't work for your customer, you're not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some."
―Millard S. Drexler, Chairman and CEO, J. Crew Group
"What brings customers back to my restaurants? Why do viewers watch my TV show? It's more than Bam! It's delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring 'em back for more."
―Emeril Lagasse
"Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customer's experience and outscore the competition."
―Tiki Barber
"Synopsis" may belong to another edition of this title.
About the Author
Karl Weber is a freelance writer specializing in business and current affairs. He is coauthor, with Jonathan Tisch, of the bestseller The Power of We. Weber collaborated withAndrew W. Savitz on The Triple Bottom Line (Jossey-Bass, an imprint of Wiley), a book examining the issues surrounding sustainable business management.
"About the title" may belong to another edition of this title.
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