Channel Innovation in Financial Services: A Practitioner's Guide to Development and Integration (Keys to Sales Success). This item is unavailable.Channel Innovation in Financial Services: A Practitioner's Guide to Development and Integration (Keys to Sales Success)

Book 2 in the Keys to Sales Success series - the compete guidance package for sales professionals How do I set up a sales agent network? How will I control it? How much time will it take to build? How should I layer functionalities across different electronic channels? How to design the best contract for brokers and alliance partners? Are there any templates I can trust to evaluate potential branch locations? What to ask for in terms of customer relationship management (CRM) to best integrate my sales channels? How should my service quality benchmarks change across channels? What works, and what does not, in 'social media' channels? What could be the next big thing in internet banking? What is 'community banking' and how can I use it to build my network? If you ever asked yourself questions like these, this book is for you. Channel Innovation in Financial Services: A Practitioner's Guide to Development and Integration gives you a practical guide through the many different channel possibilities that exist today in financial services, with examples, implementation templates, case studies, 'to dos' and 'watch out fors'.

Sandy Vaci is an international bank executive with 30 years' experience across four continents, in close to 50 countries. He has held executive positions at companies such as Citibank's Global Consumer Bank, Procter & Gamble, the Royal Bank of Scotland Group, Raiffeisen International and the Canadian Imperial Bank of Commerce.

He is currently Senior Lecturer in Marketing and Sales at the Maastricht School of Management and the Business School of Central European University. He is also Chairman of the Supervisory Board of the Credit Bank of Moscow and advises a wide range of companies on global best practices. His client list includes Barclays Bank, UniCredit Group, Eureko Insurance, Unilever, and the National Commercial Bank of Jamaica.

As a true `global citizen', Sandy has three home bases (Toronto, Vienna, Budapest) which he shares with his wife of 25 years, Judit.