Change to Strange: Create a Great Organization by Building a Strange Workforce
Language: English
Published by Wharton School Publishing, 2007
- Hardcover
- Used
Condition: Used - As new
£ 12.10
Quantity: 1 available
Add to basketItem description from seller
Hardcover Signed Autograph by Author not inscribed to someone, clean unmarked pristine pages, slight warehouse wear and remainder mark, tight binding, sealed in plastic, exact artwork as listed.
Seller Inventory # 209190627047
- Title
- Change to Strange: Create a Great Organization by Building a Strange Workforce
- Author
- Cable, Daniel M.
- Publisher
- Wharton School Publishing
- Publication year
- 2007
- Condition
- Like New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0131572229
- ISBN 13
- 9780131572225
- Item weight
- 18 ounces
“It’s not just a war for talent out there, it’s a war for the right talent. Cable sheds light on how managers can identify and attract the right people to turn strategy into reality.”
―Susan Ashford, Associate Dean for Leadership Programming and the Executive MBA Program, University of Michigan
“Change to Strange takes the mystery out of the gap between strategy and strategy execution. Daniel underscores that success is dependent on the quality of your workforce, specific targets, and disciplined measurement. The book provides a useful process and a set of questions that your leadership team needs to address to create a great organization that stands above competitors.”
―Stan Kelly, Senior Vice President, Wachovia Corporation
“In an era of over-emphasis on best practices and benchmarking, it is so refreshing to see a blueprint for how an organization can invest in its people to truly drive competitive advantage and create uncommon value for its customers and owners. Daniel Cable’s insightful, practical, and rigorous ‘strange workforce value chain’ will help your organization build a workforce with distinctive and compelling capabilities that better serve your customers and beat the competition.”
―Christian M. Ellis, Senior Vice President, Sibson Consulting, A Division of Segal
“Change to Strange helps you ask the right questions about what will differentiate you in the marketplace and the strange (distinctive, extraordinary) steps you must take to make it happen. Be strange; get Change to Strange and have fun cooking up the special sauce your customers will love and your competition will find tough to imitate.”
―Ben Schneider, Senior Research Fellow, VALTERA; Professor Emeritus, University of Maryland; and author of Winning the Service Game.
“Cable’s model is highly thought-provoking. The book is full of great ideas for standing out from the competition and getting your workforce fully engaged!”
―Sara Rynes, Editor, Academy of Management Journal; Murray Professor of Management, University of Iowa
“What a great read! I found plenty of great ideas and examples in this book that I can use at VIF, and now my executive team is reading it.”
―David B. Young, Chief Executive Officer, Visiting International Faculty Program
“Change to Strange...a fascinating and thought-provoking approach to extracting value from your human value chain. A must read for leaders engaged in reinvigorating enterprises in highly competitive markets.”
―Sean Crane, Senior Vice President of Operations, The Fresh Market
“You can’t be great if you just do what everybody else does. Dan Cable sheds light on how companies can get extraordinary business results by creating a workforce that consistently ‘wow’ their customers.”
―Sven-Åke Damgaard, Vice President Human Resources,
Sony Ericsson Mobile Communications
“At SAS we have our own definition of ‘strange,’ and it has yielded more than three decades of continual growth. What’s your definition? Use Cable’s book to figure it out. Then be prepared to be extraordinary!”
―Jeff Chambers, Vice President Human Resources, SAS
“One word about this book: Terrific. It’s time for companies to stop saying people are their competitive advantage when they don’t know what it means. Cable’s book is essential reading if you want to do more than hope that your people are your competitive advantage.”
―Michael Sayeau, Former Executive Vice President, Nabisco
“If you want your organization to attain and sustain a competitive advantage, Change to Strange is a must read. This is the book to help you develop a winning workforce that will impress your customers and overwhelm your competitors.”
―Vice Admiral Gerald Hoewing, Retired Chief of Naval Personnel, U.S. Navy
“Dan Cable hits the nail on the head with regard to several critical issues facing today’s business leaders. Change to Strange will help you select the right things to measure, which will determine the culture and ultimate success of your organization.”
―Jim Parker, Former CEO of Southwest Airlines
"Change to Strange is an imperative for those companies that want to grow and create lasting value in their industries. Companies that have the guts to embrace a Strange workforce are the companies that will have the power to lead and generate sustainable differentiation and innovation in their businesses."
--Tim Kelly, President/Consumer Division, Sprint Nextel
To achieve sustained competitive advantage, you must create and deliver something that’s valuable, rare, and hard to imitate―and you can’t do that with a run-of-the-mill workforce. Your workforce needs to be strikingly different, obsessively focused on delivering on your unique value proposition. Compared with everyone else’s workforce, your people need to be downright strange!
This book is about everything it takes to build a workforce that’s strange and extraordinary enough to execute your most powerful strategies and your unique value proposition. It’s about understanding exactly how your workforce needs to be different...creating an end-to-end Strange Workforce Value Chain...implementing workforce systems that support your unique goals...establishing detailed metrics based on what makes you unique...using those metrics to drive clarity throughout your entire organization, and steer it toward success.
If you’re tasked with executing strategy through people, and “balanced scorecards” and “strategy maps” just haven’t been enough, take your next and greatest leap forward: make the Change to Strange.
· Why “normal” workforces just won’t cut it anymore
Everyone says their people make the difference. Most everyone’s wrong.
· Create your strange workforce in four steps
Imagine, pinpoint your gaps, prioritize, and act.
· What your customers must notice for you to win
Link your real performance drivers to specific workforce deliverables.
· Rearchitect your workforce to break from the pack
Organize to get strategic results from the right people.
· Leverage the magic of measurement
Implement metrics that work―and keep them working.
Create a workforce that’s obsessed about delivering your company’s unique value proposition: one that’s so willing and able to execute, it’s downright strange!
Why you need a “strange” workforce, and how to build one: practical techniques and real-world case studies
An end-to-end framework for architecting people and business systems that help you break from the pack
Way beyond benchmarking: implementing workforce metrics that are unique to your company and strategies
Preface xix
Chapter 1: Be Strange. Be Very Strange. 1
Chapter 2: Shine a Flashlight into the Black Box That Exists Between Your Workforce and Beating Your Competition 17
Chapter 3: Organizational Outcomes: How Do I Know I Am Winning in the Way I Want to Win? 31
Chapter 4: Performance Drivers: What Must Customers Notice About Us So That We Win? 53
Chapter 5: Strange Workforce Deliverables: What the Workforce Does to Make Customers Notice and Love Us 71
Chapter 6: Job-Specific Strangeness: Different Deliverables from Different Jobs 89
Chapter 7: Strange Workforce Architecture: What Systems Will Produce the Deliverables I Need From My Workforce? 107
Chapter 8: Strange Workforce Architecture: Breaking Out From the Pack 125
Chapter 9: Strange Workforce Architecture: Taking the Next Step 143
Chapter 10: The Magic of Metrics: Creating and Implementing Measurement Systems 155
Conclusion 173
Index 175
"Synopsis" may belong to another edition of this title.
About the Author
Dr. Daniel M. Cable is a Sarah Graham Kenan Distinguished Scholar and a Professor of Management at the Kenan-Flagler Business School, University of North Carolina, Chapel Hill.
Dr. Cable’s consulting and teaching focus on aligning a wide spectrum of human systems with company strategy; his consulting clients have ranged from Sony Ericsson to The Bureau of Naval Personnel. He has served on the editorial boards of the Academy of Management Journal, Journal of Applied Psychology, and other leading publications.
Dr. Cable was honored with the McCormick Award for Distinguished Early Career Contributions from the Society for Industrial and Organizational Psychology. He holds a Ph.D. from Cornell.
"About the title" may belong to another edition of this title.
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 6 business days |
|---|---|---|
| First item | £ 3.02 | £ 7.55 |
Payment methods
- Paypal
Store description
We are a small family business that pays special attention to all orders. We have expert packing and ship fast. We track our domestic shipments and E-Mail tracking number, so you may be at ease about ordering. International customers ship by Airmail in most cases.
Specialty
Like New, New, and Slightly Used, DVDs, and CDs BooksSeller's business information
Letusbegin
NY, U.S.A.
Terms of sale
We guarantee the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller a question link to contact us and we'll respond within 2 business days.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Letusbegin, Ossining, New York, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.