DEDICATION, v, 
PROLOGUE, xi, 
ACKNOWLEDGEMENTS, xv, 
INTRODUCTION, xxv, 
TANGLE: I WILL BE HAPPY WHEN CHANGE: I AM HAPPY EVEN THOUGH, 1, 
TANGLE: I WILL BELIEVE IT WHEN I SEE IT CHANGE: I WILL SEE IT WHEN I BELIEVE IT, 8, 
TANGLE: I MARRY THE OLD IDEAS CHANGE: I AM OPEN TO CHANGE, 13, 
TANGLE: THE MIND IS IN THE BRAIN CHANGE: THE MIND DOES NOT HAVE A SPECIFIC PLACE, 18, 
TANGLE: I CAN'T CHANGE CHANGE: I DECIDE TO CHANGE, 24, 
TANGLE: IT IS YOUR FAULT I FEEL BAD CHANGE: I AM WELL, YOU ARE WELL, 30, 
TANGLE: I WIN, YOU LOSE CHANGE: WE ALL WIN, 32, 
TANGLE: IF I GIVE TO YOU, I WILL END UP WITH NOTHING CHANGE: WHEN I GIVE, I RECEIVE, 36, 
TANGLE: I SAY WHAT I FEEL CHANGE: I THINK WHAT I SAY, 43, 
TANGLE: I STOP DREAMING AND BELIEVING CHANGE: I DREAM TO BELIEVE AND CREATE, 48, 
TANGLE: I WEAR MASKS TO HIDE CHANGE: I TAKE OFF MY MASK TO BE HAPPY, 51, 
TANGLE: LIFE TREATS ME BADLY CHANGE: I TREAT LIFE FAIRLY, 57, 
TANGLE: I AM STUCK CHANGE: I MOVE FORWARD OR BACKWARDS, 62, 
TANGLE: I HEAR YOU CHANGE: I LISTEN WITHOUT TALKING, 65, 
TANGLE: WHAT A FOOL I AM CHANGE: I AM PROUD, 73, 
TANGLE: I WANT YOU TO UNDERSTAND ME CHANGE: I WANT TO UNDERSTAND OTHERS, 77, 
TANGLE: EVERYBODY LIMITS ME CHANGE: I LIMIT MYSELF, 89, 
TANGLE: I WANT REVENGE TO DO JUSTICE CHANGE: I WANT TO UNDERSTAND TO BE IN PEACE, 100, 
TANGLE: I FORGIVE, BUT I DO NOT FORGET CHANGE: TO FORGIVE IS TO UNDERSTAND, 104, 
TANGLE: I AM A VICTIM CHANGE: I AM RESPONSIBLE, 114, 
TANGLE: FACTS ARE IMPORTANT CHANGE: WHAT IS IMPORTANT IS THE INTERPRETATION, 121, 
TANGLE: LIFE IS A GAME OF RUSSIAN ROULETTE CHANGE: LIFE IS A WHEEL, 125, 
TANGLE: I HAVE DESIRES CHANGE: I SET GOALS, 131, 
TANGLE: I SWEAR NEVER AGAIN CHANGE: I AM WITHOUT INTEGRITY, 135, 
TANGLE: I DO NOT HAVE THE RESOURCES CHANGE: I DECIDE AND THE RESOURCES APPEAR, 139, 
TANGLE: I AM POOR BUT HAPPY CHANGE: I AM RICH AND HAPPY, 143, 
TANGLE: THERE ARE OBSTACLES IN MY WAY CHANGE: I ALWAYS FIND HELP, 157, 
TANGLE: STOP DAYDREAMING CHANGE: VISUALIZE WHAT YOU WANT, 163, 
TANGLE: EVERYBODY IS AGAINST ME CHANGE: I DECIDE MY DESTINY, 166, 
TANGLE: LIFE IS A DRAMA CHANGE: LIFE IS LEARNING FROM THE DRAMA, 170, 
TANGLE: GOD IS GOING TO PUNISH YOU CHANGE: GOD LOVES YOU, 179, 
TANGLE: I WILL START TOMORROW CHANGE: I START NOW, 182,

CHAPTER 1

TANGLE: I WILL BE HAPPY WHEN

CHANGE: I AM HAPPY EVEN THOUGH

Tangle: I Will Be Happy When

Change: I'm Happy Even Though

If you had a magic wand and you could ask for 3 wishes, what would you wish for?

You have 10 seconds to say them aloud.

10, 9, 8, 7, 6, 5, 4, 3, 2, 1 ¡Time!

Even though the phrase sounds like a story, it is interesting to note that when we ask this question to the participants of our seminar, hardly ever can somebody define more than one wish. Some of them openly affirm that they do not know what they want. Some others murmur something like: "I want to be happy". And they say it very quietly.

They have spent their lives looking for happiness, and on the road they have found only sorrows. They look outside themselves: waiting to be grownups in order to be happy, when school is over, when they get married (for some when they get divorced), when their partner changes and makes them happy. They wait to win the lottery, so they can be debt free. They wait for their children to grow up, so they have time to travel. Then and only then they will have all they have been waiting for; then they think they will be happy.

People connect their happiness to WHEN.

What about a new idea: what about starting by making the changes in your mind?

Instead of waiting to be happy WHEN, be happy EVEN THOUGH.

Because being happy is an inner decision, it does not depend on circumstances.

To be able to declare: "Even though I do not have the car of my dreams, I decide to be happy". "Even though I have a headache, I decide to be happy". "Even though a loved one just died, I have decided to be happy".

If we say that, the workshop participants' eyes open wide, and we almost can read their faces: "If it were so easy." "They do not know my story". "MY LIFE HAS BEEN SO DIFFICULT". "It is easy for them to say that, but if they knew my story ...!"

It is true that the life stories are diverse; the events can change. However, the emotions are the same: guilt, shame, sadness, depression, pessimism, envy, jealousy, boredom, anger, resentment. An accumulation of negative emotions tends to be limiting, and in general they distort the perception and interpretation of the facts. It also discourages people from reaching their goals, prompting them to inactivity, passivity, and in many cases to aggressiveness.

The important thing is that when people can define at least one wish–which can be obtained with the mental magic wand-, and decide to work on themselves, a great number of people mention an emotion, this time positive such as happiness, satisfaction, hope, plenitude, good humor, optimism, tranquility and peace as part of what they want to get for their lives.

"I want to be happy", they say with a quiet voice. They look at what others say, because they feel that they have failed and that they are the only ones that feel that way. When they realize that they are not alone, that everybody else in the group feels the same, they give a sigh of relief. Then some of them say smiling: "Well, it seems like we all want the same, but we do not know how to get it."

What they don't realize is that they have already started to find the way. You are doing the same by reading this book. You are beginning to move forward instead of remaining stuck.

The next expression is heard frequently during the seminars, the only difference is the person's name or sex. It can come out of a mouth of a woman or a man: "Life is soooo difficult." They lengthen the word "so" to make it more emphatic.

"Who said it was difficult?" We ask.

Then they start to tell all the stories that they heard, the phrases that somebody else mentioned over and over again, part of the legacy from their parents, family members, friends, teachers, etc. The most interesting thing is that they take it as truth, because "everybody" said so.

Instead of labeling life according to "How you have done so far?" according to your own experiences, and the ones that were given to you for generations, add this new idea to your mind:

LIFE IS ...

Everyone needs to finish the sentence. Life can be as beautiful as you want to see it, or as tragic as you decide, depending on individual perception and interpretation. The marvelous Celia Cruz used to sing with all her heart that "Anyone who thinks life is cruel, needs to know that it is not true, there are only bad moments, and everything passes. Life is a carnival to laugh and enjoy".

Life is a game with no instructions; and if it had them, most likely we wouldn't read or practice them anyway.

This brings up another phrase made popular by a communicator: "The media is not good or bad; it depends on the use that it will be given". We could paraphrase Marshall McLuhan and affirm that LIFE IS NOT GOOD OR BAD, IT DEPENDS ON HOW WE USE IT.

If we talk about the use, the simplest way is to look at results. If you are happy with them, if the results make you feel complete, happy and in peace, GO AHEAD! Keep working on yourself because the road is long and lasts for the rest of your life. If you think you know it all, then it is time to buy your coffin because that means you are ready to die. You could be one of those who conform to the results and feel "comfortable"; you do what you think you can, not what you REALLY CAN do, because you are afraid of growing.

If on the contrary, your results provoke a state of altercation, irritability, nervousness, agitation, constant fear, shame, hostility and affliction, it is time to make changes in your life.

As a consolation, most of people who live around you share the same negative emotions. Only 1% of the world population lives in a state of integral consciousness. The rest of the population is on a constant quest for illusions, power, order, autonomy, liberty, abundance and peace. There is a need and there are resources and tools that can be used to start this work.

People look for changes in order to do different things, because what they have now does not produce actual satisfactory results. And yes, there are ways to change. The evidence is in the people who have participated in the personal development seminars.

Also we are proof that we have made substantial changes in our lives after participating in multiple seminars, workshops, conferences, mentorships, and advisers. We also have received instruction in order to be able to teach. Our way to see the world is different, and now we know that it is possible to have inner peace in spite of the stories of the past.

To face ourselves frightens us. We have been trained, since early childhood, to point outside of ourselves. It is easy to believe that everybody else needs to change.

A young couple that had frequent complicated situations attended one of our seminars. Ana insisted that her family was to blame for her depression, because every time she wanted to do something new, all she heard was: "Why are you wasting your time, you don't even have any education", "You have always been so dumb", "You only know how to cook, so just go back to the kitchen", "Women who wander on their own become prostitutes". She got very upset when we told her that she was responsible for her feelings, because she has the ability to accept or reject the family comments.

Everybody else promptly realized that what we were saying was true. They agreed, except her. However, later, other participants who had agreed insisted that their cases were different.

Jorge explained that his situation was different, because his partner did not allow him to be happy; she criticized him constantly, even in front of the children. She used to tell him: "You are useless, and never do anything right. I have to solve everything because you are unable to do anything." According to Jorge, his partner was responsible for how he felt. She was a victimizer, and he was the victim.

There is a disease that is becoming epidemic. Its name is ACUTE VITIMITIS. It is very contagious and hereditary. This disease can be passing from generation to generation. If you don't believe this, just pay attention to the next phrases: "Look at this grey hair; it is because all the problems you give me!" "You have no consideration for me even after all the SACRIFICES I made for you!" "I kill myself working so hard so I can give you everything, and this is the way you repay me?"

Do they sound familiar? Are these the phrases you have heard or the ones you say? If you heard them, and you have not made inner changes in your life, then most probably you are repeating them.

How many times have you said to yourself: "I WILL NEVER become like my parents and WILL NEVER do the same as they did to me"?

We invite you to look at your results, so that you can honestly say that you are not doing the same. Pay attention, the form can be different but the results can be the same.

Marina came into one of the workshops crossing her arms and legs. She participated with determination, with a strong voice and a fixed look, and we could say with some anger. At one point, she shared with the group that when she was a child she was physically abused by her stepfather. She used to go to her grandmother bleeding and almost fainting. Her grandmother usually cured her wounds. The physical punishment was non-stop, so she decided to run away from home when she was thirteen years old. She swore that from that day on, she was not going to allow a man to hurt her, and that nobody would tell her what to do, that she was going to do whatever pleased her. Some years later she met the guy who became her husband. He was a nice, kind, gentleman and he was madly in love with her. When the problems began and they had discussions, she was the one who verbally and physically abused him.

Marina had made changes. Now it was not the man who originated the violence, she was the aggressor; she was imitating the behavior that caused her so much suffering.

Her children learned the relationship model, and they had abusive relationships too, some of them being the aggressor and others becoming the victims. That was all they knew.

The form changed, but the result was the same.

The sexual, physical, emotional and financial abuse becomes a chain; it is given as part of our heritage for ourselves, unless we make real inner changes at the subconscious level.

If you are not pleased with your present results, then it is time to do something different. The definition of insanity is to do the same over and over expecting different results.

Ask yourself: Am I crazy?

How long have you been dissatisfied with your results and still keep doing the same thing over and over?

How long are you still going to wait before giving yourself the opportunity to be happy?

We were surprised by the comment of one of the participants who lived in a domestic violence situation: "I can't do it anymore." "I want to get divorced." "I am fed up with this." "I have tolerated this for so many years that I do not want the same!" Then she paused for a couple of seconds and lowered her voice to continue: "But I have spent ten years of my life with him, how am I going to throw that away so easily?" We questioned her: "So, do you want to live another ten years like that?"

In extreme situations, it is recommendable that couples break up, not to miss each other or to decide if they need each other, but to work on themselves, improve their lives, heal the past and build a different present.

It is proven that when couples divorce or separate without making inner changes, they usually find another identical partner just with a different name. This is so because wherever they go, even if they change homes, county or partners, they take themselves with them.

If you are reading this book it means you are looking for something different. We suggest that not only read the book but practice what you learn.

You have to apply this information so it becomes knowledge.

CHAPTER 2

TANGLE: I WILL BELIEVE IT WHEN I SEE IT

CHANGE: I WILL SEE IT WHEN I BELIEVE IT

Tangle: Seeing is Believing

Change: Believing is Seeing

We are what we think.

When we think that things are difficult, everything works out to be that way so we reinforce that idea which most likely is not ours, but it was planted in our mind long time ago.

However we believe it is true and we create outcomes based on that idea.

Everything we think about can become reality. The reality exists when you are creating it. That is your reality.

The mind is a beautiful instrument that is not located only in the brain. Each one of our cells has memory. The ideas originate in the mind and provoke emotions, which in turn yield actions and the actions generate results. When you are not satisfied with the results, it is necessary to make changes in your mind so you get different results.

If you create changes, you are on the path of inner peace and when you are at peace with yourself then you are at peace with others.

We can make reality everything we think about, and it is as easy as just changing our thoughts. We can think positively or negatively. If we concentrate on the fact that we have not seen our family in a long time, we get sad and cry. Or, we remember an incident when someone said something we interpreted as aggressive, and our mind starts going around with the same idea: "Why did he/she say that?", "She is up to something, I did not do anything to him/her; she/he must be in trouble". We keep going on and on until we make ourselves sick and/or throw a tantrum. Our actions change due to that idea that got us in a bad mood, and we lash out at those who have nothing to do with the problem, usually our kids.

The kids are in their own world, and mom may be thinking about what she is going to tell her husband for being late. Her mind is filled with ideas like: "The bum (or let's use "good for nothing") is late, I'll wait and see what excuse he comes up with this time! This time he is going to hear me, don't even think I am going to believe his story". At that moment the little kid asks "Mom, can I eat a piece of cake? Mom's reaction is: "NO! Stop bothering me! How many times do I have to say no? Get out of here, you are in time out!" The child asks himself, "What did I do? I just wanted some cake!"

Our actions determine our results, and the results do work or not–let's start changing the idea about results being good or bad, positive or negative, when we do a detailed review of the outcomes of our actions in the four basic areas: emotional, physical, financial and spiritual let's focus on how functional they are.

Remember that everything that became reality was first just an idea in someone's mind. This book that you are reading came about first in the author's mind. The chair where you are sitting right now was first just someone's idea. Somebody designed the house where you live, and then somebody else built it. You decorated it, but first you thought of where the furniture and the pictures were going to be. You thought of every single detail, even when you said "I do not like the way it looks.

(Continues...)

Excerpted from The Challenge of Changing Your Life by Clara Stella Arenas, Mirna Pineda. Copyright © 2016 Clara Stella Arenas and Mirna Pineda. Excerpted by permission of Balboa Press.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

"About the title" may belong to another edition of this title.

PBShop.store US

Wood Dale, IL, U.S.A.

5-star seller

AbeBooks seller since April 7, 2005

Shipping rates within U.S.A.

Item	7 to 14 business days	7 to 14 business days
First item	£ 0.00	£ 0.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.

Payment methods

Store description

We first started out as “The Paperback Exchange,” a chain of physical bookstores where we would part exchange your beloved books for new stories to transport you to faraway places. However, as shopping started to evolve to online shops and marketplaces, we bid our stores goodbye to become “PBShop.” This transition has only allowed us to blossom as we now ship thousands of titles to book lovers across the globe. We pride ourselves in being a community of local book lovers which allows our passion and devotion to shine in everything we do. In 2020 we not only celebrated our 20th birthday but our 1st birthday as being completely employee owned after becoming an E.O.T in September 2019. We are proud to be different and embrace standing apart on a book mountain by working from a virtual inventory which allows us to provide thousands of books that may be difficult to get for your bookshelf or your studies. Working with a number of different suppliers allows us to explore other avenues such as puzzles, sheet music and even stationery so we really do have something for everyone. Life is about being versatile in all realms of existence. If this is your first visit or you are a returning customer, we would like to welcome you to the PBShop family, for there is no friend as loyal as a book. We are a company who put our customers at the centre of everything we do as we understand the importance of reading because once you learn to read, you will forever be free. There are a whole lot of things in this world of ours that we are yet to explore, which is why we will forever inspire curious minds.…

Specialty

Hardbacks, Paperbacks

Seller's business information

Pbshop.co.uk Ltd

Unit 22 Horcott Industrial Estate, Horcott Road
Fairford, United Kingdom GL7 4BX

Contact sellerView this seller's itemsView seller's storefront

Terms of sale

Returns Policy
We ask all customers to contact us for authorisation should they wish to return their order. Orders returned without authorisation may not be credited.
If you wish to return, please contact us within 14 days of receiving your order to obtain authorisation.

Returns requested beyond this time will not be authorised.

Our team will provide full instructions on how to return your order and once received our returns department will process your refund.
Please note the cost to return any unwanted order to us is borne by the buyer.

Should your order arrive damaged, not as advertised or faulty, we must be advised of this within 14 days of delivery. Please contact us so we can find the best solution for you.

Our Customer Care Team can be contacted via emailing paperback-us@paperbackshop.co.uk, or by calling our UK Office on +441285 712 917. We are available 9:00am till 5:30pm GMT weekdays and 9:00am till 1:00pm GMT on Saturdays.

Right of withdrawal

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to PBShop.store US, Springfield Gardens, New York, U.S.A., +44 1285 712917, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Shipping terms

Books are shipped from our US or UK warehouses. Delivery estimates allow for delivery from either location.

Privacy and security

We are committed to protecting the privacy and security of personal data. This policy tells you how we will collect and use your personal data, and what you should expect in respect of the personal information about you that we have collected.

We are PBShop.co.uk Limited (registered in England & Wales with Company No: 9366362). Our registered office is at Swatton Barn, Badbury, Swindon, SN4 0EU, United Kingdom.

The person with responsibility for our data protection compliance is the Managing Director and they can be contacted via email at help@pbshop.store.

We are the data controller of the personal data that we keep and use, and we are therefore responsible for making sure that our systems, processes and people comply with the relevant data protection laws in respect of that personal data.

We will act in respect of personal data to comply with the six principles of the General Data Protection Regulation (“GDPR”), which are:

Lawfulness, fairness and transparency;
Purpose limitation;
Data minimisation;
Accuracy;
Storage limitation;
Integrity and confidentiality.
You have rights in respect of how your personal data can be processed; these include the right to request:

a copy of your personal data;
that inaccurate data is rectified; and
that your personal data is, in certain circumstances, erased or restricted.
You have the right to complain to the Information Commissioner, which you can do by contacting the Information Commissioner’s Office (ICO) directly. Full contact details, including a helpline number, can be found on the ICO website (www.ico.org.uk). This website also has useful information on your rights and our obligations. However, please raise any concerns or issues with us first so that we may deal with this as quickly as possible for you.

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
We collect and process data for the following reasons:

personal data collected and created in relation to our selling books and other items; and
personal data relating to our people (which means those people working for our company, or providing services to us, or potentially working or providing services to us, including employees, consultants, temporary or casual workers and contractors).
All of our people are required to abide by our Privacy Policy when handling personal data, and are provided with appropriate data protection training. Any breach of data protection will be taken seriously, and may result in disciplinary action.

Selling books and other items
COLLECTION:
We will collect personal information which may include names, addresses and other information for our customers. This will be done for the management of the commercial relationship with our customers.

We may collect this personal data from you directly, and also from third parties, including publicly available third party sources. Additional personal data will be collected as it is created by or supplied to us in the course of anything we do for you.

USE:
We will use the personal data in the course of making sales and to comply with requirements that we are required to undertake.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

in performance of a contract (the agreement to sell books and other items); and/or
compliance with a legal obligation; and/or
vital interests of the data subject; and/or
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal data in the following situations, which are likely to be far less common:

where we need to protect your interests (or someone else’s interests);
where it is needed in the public interest or for official purposes.
DISCLOSURE:
We may share personal data with third parties as is necessary in the sale of books and other items, including to third party providers who deliver services to support the operation of our company.

In respect of all disclosures of personal data, we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal data is appropriately protected.

RETENTION PERIOD:
We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements. Normally, our retention period for personal data collected for this purpose is a minimum of 6 years after the end of the period that we are selling books and other items.

Our people
COLLECTION:
We will collect names, addresses, contact details, education and employment history, identity and other background checks (which may include appropriate criminal and financial checks and confirmation of the right to work in the UK), marital status and information on next of kin and dependents, financial information (such as bank details and NI numbers), date of birth, gender, a copy of your passport and driving licence, performance information and compensation history, recruitment information (including references), salary, benefits, pension and annual leave information, disciplinary and grievance information, photographs, information about your use of our information and communications systems and CCTV footage or other information obtained through electronic means.

We may collect and use special categories of personal data as required in the carrying out of obligations and exercising specific rights of us or the data subject in the field of employment. This may include information relating to matters such as health, racial origin, religious belief and offences or alleged offences.

Personal data may be collected from you during the selection process (for example via your application form and CV) and during your employment (including holiday forms, expense claims, performance reviews, any disciplinary or grievance processes), or from third parties, including referees, health service providers, background check providers.

USE:
Personal data of our people will be used for HR administration and management, both in respect of the selection of people to work for us (including suitability, eligibility and/or fitness to work), and those who do work for us, to include learning and development, disciplinary and security (of people, offices and data) requirements, providing and liaising with benefits providers, business management and planning (including accounting and auditing), paying you and dealing with tax and NI deductions, assessing and deciding on salary reviews and compensation, conducting performance reviews and managing performance, dealing with legal disputes involving you or others, preventing fraud, monitoring your use of our information and communications systems, ensuring compliance with our policies, and equal opportunities monitoring.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

In performance of a contract with you; and/or
compliance with a legal obligation; and/or
vital interests of the data subject; and/or
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal data in the following situations, which are likely to be less common:

where we need to protect your interests (or someone else’s interests);
where it is needed in the public interest or for official purposes.
In respect of all disclosures of personal data, we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal data is appropriately protected.

In respect of special categories of personal data, we may process this in the following circumstances:

in limited circumstances with your explicit written consent; and/or
where we need to carry out our legal obligations and in line with our policies; and/or
where it is needed in the public interest (such as for equal opportunities monitoring or in relation to our occupational pension scheme), and in line with our policies; and/or
where it is needed to assess your working capacity on health grounds, subject to appropriate confidentiality safeguards.
Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your (or someone else’s) interests and you are not capable of giving your consent, or where you have already made the information public. We may also process such information about our people (or former people) in the course of our legitimate business activities with the appropriate safeguards.

The special categories of personal data may be used in the following ways:

in relation to leaves of absence, to comply with employment and other laws;
in relation to your physical or mental health, or disability status, to ensure your health and safety in the workplace and to assess your fitness to work, to monitor, manage and administer benefits and absences;
in relation to your race, national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.
DISCLOSURE:
Personal data may be transferred to service providers who support the operation of our business (such as payroll service providers), to other third parties reasonably necessary in the conduct of our business (including insurers, professional advisors, regulators). These third parties may be acting as processor, or controller of personal data in their own right.

RETENTION PERIOD:
We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements. We will normally keep personal data of applicants who we do not employ for six months after we receive it.

We will keep personal data of employees throughout your employment and normally for a minimum of six years after your employment ends.

Changes to your personal data
It is very important that the personal information that we hold about you is accurate and current. Please tell us if your personal information changes during your relationship with us.

Data Security
We have put in place measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those of our people and other third parties who have a business need to know. They will only process your personal data on our instructions and where they have agreed to treat the information confidentially and to keep it secure. We have put in place procedures to deal with any suspected data security breach and will notify you and the ICO of a suspected breach where we are legally required to do so.

Where we store your personal data
We principally store data, both electronically and on file, at our office.

Personal data may be transferred outside of the EEA by processors acting on our behalf. For transfers to countries not considered adequate by the EC, we will ensure that personal data is adequately protected, as required by the GDPR. This would include by use of the Standard Contractual Clauses adopted by the EC to protect personal data.

Your rights
Under certain circumstances, you have the right by law to request:

access to your personal data. This enables you to ask to receive a copy of the personal data that we hold about you and to check that we are lawfully processing it.
correction of the personal data that we hold about you.
erasure of your personal data.
object to processing of your personal data where we are relying on our legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
restriction of processing of your personal data.
transfer of your personal data to another party.
Links from our website
Our website may, from time to time, contain links to and from the websites of third parties that we permit to make such links. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We recommend that you check these policies before you submit any personal data to these websites.

CHANGES TO THIS PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on our website, so please ensure that you are viewing the correct version.

Please contact us if you have any questions, comments or requests regarding this Privacy Policy.

Last amended May 2021.

The Challenge of Changing Your Life

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