This fact-filled, powerful book by service industry entrepreneur and self-made success story John Tschohl tells you everything you need to know. This first-of-its-kind book is packed with valuable information in a clear-cut, hands-on format. You will quickly learn to: Capitalise on opportunities for career advancements; Integrate self-improvement thinking with key service concepts; Get the attitude through powerful affirmation techniques; Establish well-defined objectives for gratifying financial goals; Gain responsive win-win relationships with your managers and customers; Create strategies for accomplishment and recognition and hundreds of other techniques.

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