A Case Study in Customer Perception : Formulating a Marketing Strategy using the Grounded Theory Research Methodology
Language: English
Published by LAP LAMBERT Academic Publishing, 2012
- Softcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 62.87
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Add to basketItem description from seller
nach der Bestellung gedruckt Neuware - Printed after ordering - Independent businesses in today s market are constantly pressured to offer consumers the same value for products at competitive prices, as the large affiliates do. However, these businesses lack the necessary resources and economies of scale needed to achieve this. There is then a struggle to retain customers and gain loyalty. Due to the declining customer base, it is therefore necessary for such independent businesses to have strategies in place, and such that are specific in nature to the situation happening in that business. This study is done using a case- study of one of such businesses, The Alpha garden centre. It utilised the grounded theory research method in order to find customers perception of the organization, in other to recommend an effective marketing strategy to further the growth of its business. It was discovered that paramount amongst the customers perception was the dissatisfaction due to inadequate plant level and stock variety. After an in-depth analysis, it was proposed that Alpha garden centre focus on providing the basic requirement for its current customers, in an effort to retain them.…
Seller Inventory # 9783848436088
- Title
- A Case Study in Customer Perception : Formulating a Marketing Strategy using the Grounded Theory Research Methodology
- Author
- Cassandra Olumese
- Publisher
- LAP LAMBERT Academic Publishing
- Publication year
- 2012
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 3848436086
- ISBN 13
- 9783848436088
- Item weight
- 179 grams
- Dimensions
- 220x150x8 mm
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