Case Studies for Organizational Communication: Understanding Communication Processes

Joann Keyton; Pamela Shockley-Zalabak

ISBN 10: 0195330595 / ISBN 13: 9780195330595

Published by Oxford University Press, 2005

May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0195330595I4N00

Synopsis:

Case Studies for Organizational Communication: Understanding Communication Processes, Second Edition, collects forty compelling, accessible cases that use verbal, nonverbal, written, and electronic channels in multiple contextual settings. The cases cover both formal and informal communication practices--in a wide variety of organizational topics and processes--offering students the opportunity to apply their knowledge of organizational and business communication to analyze vital issues and dilemmas. An introductory case with margin notes provides a sample of how to read and analyze a case study.

The cases are open-ended and highly readable, and should lead to lively in-class discussions. Several cases--including those on virtual communication and emotional labor--touch on cutting-edge areas of interest.

The second edition features thirteen new cases that address such issues as managing a merger, virtual leaders, and supervisor-subordinate relationships. A detailed Case Content Index is also provided, so that instructors can quickly identify the numerous conceptual areas embedded in the cases. A comprehensive password-protected Instructor's Manual and six cases from the First Edition are all available on the book's companion website.

Synopsis: In this new edition, Drs. Keyton and Shockley-Zalabak have collected 40 compelling, accessible cases that use verbal, nonverbal, written, and electronic channels in multiple contextual settings. The cases cover formal and informal communication practices in a wide variety of organizational topics and processes, offering students the opportunity to apply their knowledge of organizational and business communication to analyze vital organizational issues and dilemmas. As a significant feature, an introductory case with margin notes provides a sample of how to read and analyze a case study. The cases are open-ended and highly readable, allowing students to test their knowledge and analytical skills by developing alternatives for satisfying the "real-life" problems presented - and should lead to lively in-class discussions. Several cases - for instance, virtual communication and emotional labor - touch on cutting-edge areas of interest within organizational communication.

Bibliographic Details

Title: Case Studies for Organizational ...
Publisher: Oxford University Press
Publication Date: 2005
Binding: Paperback
Condition: Very Good
Dust Jacket Condition: No Jacket
Edition: 2nd Edition