Call Centers For Dummies 2e
Language: English
Published by For Dummies, 2010
- Softcover
- New
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
AbeBooks seller since January 6, 2003
Condition: New
£ 26.86
Quantity: 2 available
Add to basketItem description from seller
2nd edition. 384 pages. 9.10x7.30x1.00 inches. In Stock.
Seller Inventory # x-0470677430
- Title
- Call Centers For Dummies 2e
- Author
- Bergevin, Real/ Simpson, Bruce/ Siegel, Winston/ Basith-kinder, Afshan
- Publisher
- For Dummies
- Publication year
- 2010
- Condition
- Brand New
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0470677430
- ISBN 13
- 9780470677438
- Edition
- 2nd Edition
- Item weight
- 0.69 kilograms
In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents.
- The ultimate call center guide, now revised and updated
- The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations
- Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses
With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
"Synopsis" may belong to another edition of this title.
About the Author
Réal Bergevin is executive vice president of Transcom Worldwide. Afshan Kinder, Winston Siegel, and Bruce Simpson are partners in SwitchGear Consulting, a company specializing in call centers and change management. SwitchGear's clients include companies such as Scotiabank, TELUS, and Ceridian.
"About the title" may belong to another edition of this title.
Revaluation Books
Exeter, United Kingdom
AbeBooks seller since January 6, 2003
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Exeter, United Kingdom EX3 0PP
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