Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy

Bocklund, Lori; Bengtson, Dave

ISBN 10: 0970950780 ISBN 13: 9780970950789
Published by ICMI Press (International Customer Management, 2002
Language: English
Condition: Used - Good Soft cover

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Used - Soft cover

Condition: Used - Good

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