CUSTOMER LOYALTY TOWARDS ONLINE FOOD DELIVERY SERVICES AMIDST PANDEMIC
Language: English
Published by LAP LAMBERT Academic Publishing Nov 2022, 2022
- Softcover
- New
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.
AbeBooks seller since January 11, 2012
Condition: New
£ 37.85
Quantity: 2 available
Add to basketItem description from seller
This item is printed on demand - it takes 3-4 days longer - Neuware -This study was conducted to explain the quality factors that influenced customer loyalty to online food delivery throughout the pandemic. During the worldwide pandemic COVID-19, the benefits of online food delivery (OFD) were clear, as it provided customers with access to prepared meals while also assisting food providers to remain operational. The questionnaire was adopted and modified from Suhartanto et al (2020). A modified questionnaire with six factors, namely food quality, commitment, hospitality, services, loyalty, and customer delight, was used to guide the evaluation and help customers understand the online food delivery (OFD) service. The report's sample size included 278 genuine respondents. According to the findings, customer loyalty differs depending on the quality of Online Food Delivery services is essential in determining customer loyalty since it has a strong direct influence on whether customers would repurchase and recommend the OFD in the future. Furthermore, OFD traits were found to be a predictor of client loyalty since they have a substantial link as well as impacts. Customers' loyalty rises when Online Food Delivery Attributes improve. 52 pp. Englisch.…
Seller Inventory # 9786205518274
- Title
- CUSTOMER LOYALTY TOWARDS ONLINE FOOD DELIVERY SERVICES AMIDST PANDEMIC
- Author
- Sondrix Dacula
- Publisher
- LAP LAMBERT Academic Publishing Nov 2022
- Publication year
- 2022
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 6205518279
- ISBN 13
- 9786205518274
- Item weight
- 96 grams
- Dimensions
- 220x150x4 mm
"Synopsis" may belong to another edition of this title.
BuchWeltWeit Ludwig Meier e.K.
Bergisch Gladbach, Germany
AbeBooks seller since January 11, 2012
Shipping rates from Germany to U.S.A.
| Item | 5 to 15 business days | 5 to 15 business days |
|---|---|---|
| First item | £ 19.25 | £ 19.25 |
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BuchWeltWeit Ludwig Meier e.K.
Germany
Terms of sale
BuchWeltWeit Inh. Ludwig Meier e.K.
Inhaber: Ludwig Meier
De-Gasperi-Str. 8
51469 Bergisch Gladbach
Deutschland
Tel.: +49(0)22028659300
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If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
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You have the right to withdraw from this contract within 14 days without giving any reason.
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