THE CASE OF THE MISSING MAID

SPA:
Somos una librería ubicada en Ajalvir (Madrid) con un gran catálogo de libros antiguos, libros de ocasión o descatalogados. Desde hace unos años hemos dedicado todos nuestros esfuerzos en ofrecer un buen servicio con un buen precio con la posibilidad de realizar envíos a todo el mundo.

EN:
We are a bookstore located in Ajalvir (Madrid) with a large catalog of old books, second-hand or out-of-print books. For a few years we have dedicated all our efforts to offer a good service at a good price with the possibility of shipping all over the world.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Libros Tobal, Ajalvir, Madrid, Spain, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

SPA:

INFORMACION IMPORTANTE Y VINCULANTE AL HACER PEDIDO EN LIBROS TOBAL

EL PRECIO DE ENVIO SON SIEMPRE 2,99 EUROS. Libros Tobal efectúa todos sus envíos por correo certificado. con un número de seguimiento a domicilio que puede conocer el cliente poniéndose en contacto con la librería. Los plazos de entrega para certificados son de entre 2 y 5 días hábiles en España y de alrededor de una semana en el resto de la Unión Europea, tiempos basados en las estimaciones de las empresas de envío. Para otros destinos internacionales, el comprador deberá ponerse en contacto con Libros Tobal para comunicarle los gastos del envío internacional, los plazos dependerán del país y de las condiciones de paso por Aduanas. Libros Tobal no asume en ningún caso los gastos derivados de los impuestos y aranceles aduaneros que establezcan las autoridades de cada nación.

EN:
IMPORTANT AND BINDING INFORMATION WHEN ORDERING IN TOBAL BOOKS

Delivery times for certificates are between 2 and 5 business days in Spain and around a week in the rest of the European Union, times based on estimates from shipping companies. For other international destinations, the buyer must contact Libros Tobal to inform them of the costs of international shipping, the terms will depend on the country and the conditions of passage through Customs. Libros Tobal does not assume in any case the expenses derived from the taxes and customs duties established by the authorities of each nation.