CALIDAD DE SERVICIOS
Language: Spanish
Published by RA-MA, 2019
- Softcover
- New
Seller: Librerias Prometeo y Proteo, malaga, MA, SpainLibrerias Prometeo y Proteo
AbeBooks seller since November 17, 2021
Condition: New
£ 24.00
Quantity: 1 available
Add to basketItem description from seller
Vivimos en un mundo de servicios y, por tanto, la calidad que proporcionan los servicios resulta fundamental para la supervivencia y competitividad de todas las organizaciones. Además, la transformación digital está haciendo que la mayor parte de los servicios se basen en las Tecnologías de la Información (TI). De hecho, en la actualidad, sin tecnología es difícil satisfacer las expectativas del cliente y menos aún ofrecerles experiencias excepcionales. En este libro se presentan los conceptos fundamentales relacionados con la calidad de los servicios y se resumen los principales modelos, estándares y técnicas para evaluar y mejorar la calidad de los servicios, centrándose sobre todo en los servicios basados o habilitados por las TI, así como en los propios servicios de TI. Por lo que se ofrece una visión amplia sobre diferentes factores que se deben tener en consideración para la construcción de servicios de calidad. A lo largo de esta obra se ha combinado el rigor científico con la experiencia práctica, proporcionando una panorámica actual y completa sobre la calidad de los servicios.…
Seller Inventory # 2594511
- Title
- CALIDAD DE SERVICIOS
- Author
- PIATTINI VELTHUIS, MARIO G.
- Publisher
- RA-MA
- Publication year
- 2019
- Condition
- New
- Dust jacket
- Nuevo
- Book Type
- LIBRO
- Binding
- Rústica
- Language
- Spanish
- ISBN 10
- 8499648436
- ISBN 13
- 9788499648439
- Edition
- 01.
- Seller catalogs
- ESTUDIOS GENERALES
"Synopsis" may belong to another edition of this title.
Librerias Prometeo y Proteo
malaga, MA, Spain
AbeBooks seller since November 17, 2021
Shipping rates from Spain to U.S.A.
| Item | 60 to 60 business days | 60 to 60 business days |
|---|---|---|
| First item | £ 75.14 | £ 91.84 |
Payment methods
Store description
La Librería Prometeo nace en un modesto local de la ciudad de Málaga, en 1969, con una vocación de fomento de la cultura. Prometeo es ese héroe de la mitología griega que pretende construir un mundo a la medida del hombre. En 1975 aparece la Librería Proteo. El nombre hace referencia a un dios marino, también de la mitología griega, caracterizado por sus capacidades adaptativas. El paso del tiempo nos obliga a transformarnos en una empresa cada vez más eficiente pero sin menoscabo de su vocación germinal de servicio a la cultura, en un contexto laboral digno y en una práctica de un comercio serio y equitativo. En todo ello seguimos, después de 43 años de existencia. Nuestro pensamiento sigue puesto en un buen trabajo, en una actividad de fomento de la cultura y en una presencia perdurable en la ciudad. En el año 2004 llevamos a cabo la rehabilitación de la casa donde radica Librería Proteo siguiendo criterios ecológicos. En esa actuación se descubrió la Torre del siglo XIII de la antigua Puerta de Buenaventura y se integró en la fachada del edificio y en el interior de la librería.…
Seller's business information
Promotora Cultural Malaguena SL
Puerta buenaventura 3
malaga, Spain 29008
Terms of sale
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