Business Process Management (BPM) is at a pivotal moment as new opportunities and demands emerge. On the one side, Artificial Intelligence and process mining facilitate entirely new process design and analysis options. On the other hand, organizations are tasked to ensure their business processes are also sustainable, responsible and explainable. In light of this fast moving context, insights into the actual practice of BPM have become indispensable points of reference.

The BPM Cases Volume 3 adds 16 new cases to the existing 53 cases from Volumes 1 and 2, bringing the case collection to a total of 69 cases from many well-known organizations across industries and around the world. The focus of Volume 3 is on the return on BPM, its operationalization in light of constraints (e.g., data inaccuracies), scaling BPM across an organization and how to blend BPM into unique cultural settings. The cases show among others how to apply process mining to generate business value and how data-led BPM ensures evidence-based ways to manage processes.

About the Author

Jan vom Brocke is the Director of the European Research Center for Information Systems (ERCIS) and he is a Professor and Chair of Information Systems & Business Process Management at the University of M�nster in Germany. He has published among others in Management Science, MIS Quarterly, Information Systems Research, Journal of Management Information Systems, Journal of Information Technology, Journal of the Association for Information Systems, European Journal of Information Systems, Information Systems Journal, Journal of Strategic Information Systems, and MIT Sloan Management Review. He is an author and editor of many seminal books, including the International Handbook on Business Process Management, BPM – Driving Innovation in a Digital World, Green Business Process Management, and the Business Process Management Cases volume one and two. Prof vom Brocke is a Visiting Professor at the University of Liechtenstein, and he has been named a Fellow of the Association for Information Systems (AIS), a Fellow of the ESCP Center for Design Science in Entrepreneurship, a Schoeller Senior Fellow at Friedrich Alexander University (FAU) in Germany, and a Distinguished Professor at the National University of Ireland, Maynooth University (MU).

Jan Mendling is the Einstein-Professor of Process Science with the Department of Computer Science at Humboldt-Universit�t zu Berlin, Germany. He is also adjunct professor with Vienna University of Economics and Business, Austria, and Principle Investigator at the Weizenbaum Institute, Berlin, Germany. His research interests include various topics in the area of business process management and information systems. He has published more than 500 research papers and articles, among others in Management Information Systems Quarterly, ACM Transactions on Software Engineering and Methodology, IEEE Transactions on Software Engineering, Journal of the Association of Information Systems, European Journal of Information Systems, Information Systems, and Decision Support Systems. He is the founding co-Editor-in-Chief of Process Science and co-author of the textbooks Fundamentals of Business Process Management, Second Edition, and Wirtschaftsinformatik, 12th Edition.

Michael Rosemann is the Director of the Centre for Future Enterprise and a Professor of Information Systems at Queensland University of Technology (QUT) in Brisbane, Australia. He has published among others in MIS Quarterly, Journal of Strategic Information Systems, Journal of the Association for Information Systems and European Journal of Information Systems. He has authored and edited ten books available in five languages including the International Handbook on Business Process Management. His research in areas such as BPM maturity, ambidextrous BPM, rapid process redesign and business process modelling globally influenced the practice and science of BPM. He established four industry funded Chairs at QUT. Prof Rosemann is the VP Strategic Partnerships for the Association for Information Systems and also the Honorary Consul for the Federal Republic of Germany for Southern Queensland.

"About this title" may belong to another edition of this title.

Store Description

Visit Seller's Storefront

Seller's business information

Edward Bowditch Ltd
Exstowe, Exton, Exeter, EX3 0PP, United Kingdom

Sale & Shipping Terms

Terms of Sale

Legal entity name: Edward Bowditch Ltd
Legal entity form: Limited company
Business correspondence address: Exstowe, Exton, Exeter, EX3 0PP
Company registration number: 04916632
VAT registration: GB834241546
Authorised representative: Mr. E. Bowditch

Right of withdrawal

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Revaluation Books, Hounslow, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Shipping Terms

Orders usually dispatched within two working days.

Shipping rates from United Kingdom to U.S.A.

Shipping rates from United Kingdom to U.S.A.
Order quantity	7 to 14 business days	2 to 3 business days
First item	� 12.50	� 25.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.