Business Agility and Information Technology in Service Organizations

Language: English

Published by Scholars' Press Okt 2014, 2014

3639666755 / 9783639666755

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Seller: buchversandmimpf2000, Emtmannsberg, BAYE, Germanybuchversandmimpf2000

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This item is printed on demand - Print on Demand Titel. Neuware -Service organizations have to deal with increasing uncertainty in their environment. In the academic literature and in practice there is not much knowledge about how organizations can use information technology (IT) to deal with this uncertainty. This piece of work takes the first steps to develop theoretical knowledge on the conditions under which IT supports higher levels of agility. Business agility is the capability of organizations to swiftly change businesses and business processes beyond the normal level of flexibility to effectively manage highly uncertain and unexpected, but potentially consequential internal and external events. Empirical research was carried out via surveys and interviews in four industries and three public sectors. Four in-depth case studies were carried out within one service organization. The results show that in many large service organizations business agility is hampered by a lack of IT agility. Organization and alignment of processes and information systems via the cycle of sensing, responding and learning along with the alignment of business and IT are important conditions for improving business agility performance of service organizations.OmniScriptum SRL, Str. Armeneasca 28/1, office 1, 2012 Chisinau 292 pp. Englisch.…

Seller Inventory # 9783639666755

Title
Business Agility and Information Technology in Service Organizations
Author
Marcel van Oosterhout
Publisher
Scholars' Press Okt 2014
Publication year
2014
Condition
Neu
Binding
Taschenbuch
Language
English
ISBN 10
3639666755
ISBN 13
9783639666755
Item weight
453 grams
Dimensions
220x150x19 mm

buchversandmimpf2000

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