Building Great Customer Experiences
Language: English
Published by Palgrave MacMillan, 2002
- Hardcover
- Used
Seller: Libros Tobal, Ajalvir, M, SpainLibros Tobal
AbeBooks seller since October 23, 2013
Condition: Used
£ 7.93
Quantity: 1 available
Add to basketItem description from seller
Texto en inglés. Tapa dura con sobrecubierta de editorial ilustrada. Como nuevo. This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.
Seller Inventory # 101304
- Title
- Building Great Customer Experiences
- Author
- Colin Shaw; John Ivens
- Publisher
- Palgrave MacMillan
- Publication year
- 2002
- Condition
- No seleccionado
- Book Type
- Libro
- Binding
- Tapa dura
- Language
- English
- ISBN 10
- 0333990137
- ISBN 13
- 9780333990131
- Seller catalogs
- Sin categoría
"Synopsis" may belong to another edition of this title.
About the Author
JOHN IVENS is a Founding Partner of Beyond Philosophy. He was previously Head of Customer Experience Futures at BT with responsibility for defining the Customer Experience for Business Customers and implementing programmes to improve the Experience. He has also worked for NatWest Bank and Midlands Electricity.
"About the title" may belong to another edition of this title.
Libros Tobal
Ajalvir, M, Spain
AbeBooks seller since October 23, 2013
Shipping rates from Spain to U.S.A.
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