Bringing Citizens Back In:

Language: English

Published by LAP LAMBERT Academic Publishing Feb 2010, 2010

3838343328 / 9783838343327

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Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.

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Softcover

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This item is printed on demand - it takes 3-4 days longer - Neuware -In recent years a great deal of international research attention and development practice has focused on the potential role citizens can play in demanding accountability from public sector, service-focused organisations in developing countries. Yet, surprisingly limited attention has been paid to explaining exactly how citizen voice /demand for accountability can led to measurable improvements in service delivery performance. The following book aims to address this gap through examining two public sector organizations in Andhra Pradesh State, Southern India the Hyderabad Metropolitan Water Supply and Sewerage Board (Metro Water) and the Department of Registration and Stamps which undertook a series of customer-focused service delivery reforms in the late 1990s/early 2000s. An important finding from this research is that consistent demand for accountability from citizens provided new sources of performance information to senior managers, which they could then use to hold frontline workers to account for responsive service provision. A key lesson from the Metro Water case, which has immediate implications for service-focused, public sector reform in developing countries. 212 pp. Englisch.…

Seller Inventory # 9783838343327

Title
Bringing Citizens Back In:
Author
Jonathan Caseley
Publisher
LAP LAMBERT Academic Publishing Feb 2010
Publication year
2010
Condition
Neu
Binding
Taschenbuch
Language
English
ISBN 10
3838343328
ISBN 13
9783838343327
Item weight
334 grams
Dimensions
220x150x13 mm

BuchWeltWeit Ludwig Meier e.K.

Bergisch Gladbach, Germany

5-star seller

AbeBooks seller since January 11, 2012

Shipping rates from Germany to U.S.A.

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BuchWeltWeit Ludwig Meier e.K.

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