Breakthrough : What Cabin Crew Can Teach You About Leadership, Teamwork and Customer Contact
Language: English
Published by Iuniverse, 2019
- Softcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 20.57
Quantity: 1 available
Add to basketItem description from seller
nach der Bestellung gedruckt Neuware - Printed after ordering - Managers, employees, and customers meet in the limited space of an aircraft. They interact and encounter conflicts such as those found in other areas of the world of work.How the interaction takes place strongly depends on the skills and performance of the cabin crew, who at best must anticipate and de-escalate challenges and at worst solve them immediately and without help from the outside. This calls for the highest level of personal and interpersonal competence-with all the consequences. So what can managers and employees learn from the setting on board Each chapter begins with exciting real-life stories that happened at a certain latitude and longitude and an altitude of thirty thousand feet. The reader directly recognizes parallels to his or her life, tracks down problems faster in the future, and finds new solutions. If you want to increase your professional and personal effectiveness, this book is a must-read for you.…
Seller Inventory # 9781532071270
- Title
- Breakthrough : What Cabin Crew Can Teach You About Leadership, Teamwork and Customer Contact
- Author
- Thomas Gelmi
- Publisher
- Iuniverse
- Publication year
- 2019
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 1532071272
- ISBN 13
- 9781532071270
- Item weight
- 304 grams
- Dimensions
- 229x152x12 mm
"Synopsis" may belong to another edition of this title.
Shipping rates from Germany to U.S.A.
| Item | 7 to 10 business days | 5 to 7 business days |
|---|---|---|
| First item | £ 29.17 | £ 37.50 |
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Kinderbücher & Kinderhör Casetten, German Books, Software, Natur & Tiere, Ratgeber, Sachbücher, Englische Bücher, Medizin & Gesundheit, Universität & StudiumSeller's business information
AHA-BUCH GmbH
Garlebsen 48
Einbeck, Germany 37574
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AHA-BUCH GmbH
represented by the managing director Christel Glass
Garlebsen 48
37574 Einbeck
Deutschland
Telefon: 055639996039
Telefax: 055639995974
E-Mail: abebooks@aha-buch.de
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