- Softcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 24.72
Quantity: 2 available
Add to basketItem description from seller
nach der Bestellung gedruckt Neuware - Printed after ordering - Excellent service isn't complicated - it's just rare.In The Book of Customer Service, Daniel Brewer shows you the simple moves, minor fixes, and smart habits that turn everyday interactions into unforgettable experiences. No scripts. No gimmicks. Just results.Warning: Reading this book may cause sudden bursts of 'Why didn't I do this sooner 'Most customer service books are written by people who haven't served a customer in years. This one isn't. In The Book of Customer Service, Daniel Brewer shares real stories, hard-earned lessons, and a few 'don't try this at home' moments from decades on the front lines.You'll learn how to:Spot the tiny fixes that make customers fall in love with youHandle complaints without sounding like a corporate robotEarn loyalty without coupons, gimmicks, or grovelingTurn awkward moments into memorable onesSurvive (and even enjoy) working with that customerLeave people thinking, I have to tell someone about this placeShort on theory. Big on results. And with just enough humor to keep you turning the page.…
Seller Inventory # 9798999167903
- Title
- The Book of Customer Service
- Author
- Daniel Brewer
- Publisher
- CS Guru
- Publication year
- 2025
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 13
- 9798999167903
- Item weight
- 259 grams
- Dimensions
- 229x152x10 mm
In The Book of Customer Service, Daniel Brewer shows you the simple moves, small fixes, and smart habits that turn everyday interactions into unforgettable experiences. No scripts. No gimmicks. Just results.
Warning: Reading this book may cause sudden bursts of “Why didn’t I do this sooner?”
Most customer service books are written by people who haven’t served a customer in years. This one isn’t. In The Book of Customer Service, Daniel Brewer shares real stories, hard-earned lessons, and a few “don’t try this at home” moments from decades on the front lines.
You’ll learn how to:
- Spot the tiny fixes that make customers fall in love with you
- Handle complaints without sounding like a corporate robot
- Earn loyalty without coupons, gimmicks, or groveling
- Turn awkward moments into memorable ones
- Survive (and even enjoy) working with that customer
- Leave people thinking, I have to tell someone about this place
Short on theory. Big on results. And with just enough humor to keep you turning the page.
"Synopsis" may belong to another edition of this title.
Shipping rates from Germany to U.S.A.
| Item | 7 to 10 business days | 5 to 7 business days |
|---|---|---|
| First item | £ 29.46 | £ 37.88 |
Payment methods
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Store description
Das Unternehmen AHA-BUCH GmbH: Seit der Gründung von AHA-BUCH im Juli 2005 ist unser Hauptziel, zufriedenen Kunden so schnell und so preisgünstig wie möglich ihren Bücherwunsch zu erfüllen. Unsere Firma beschäftigt 16 Mitarbeiter, die nur ein Ziel kennen: den Kunden und seine Wünsche! Auf über 3700 m2 Fläche haben wir über 100.000 Bücher, Modernes Antiquariat und Spiele auf Lager.
Specialty
Kinderbücher & Kinderhör Casetten, German Books, Software, Natur & Tiere, Ratgeber, Sachbücher, Englische Bücher, Medizin & Gesundheit, Universität & StudiumSeller's business information
AHA-BUCH GmbH
Garlebsen 48
Einbeck, Germany 37574
Terms of sale
Imprint
Seller Info:
AHA-BUCH GmbH
represented by the managing director Christel Glass
Garlebsen 48
37574 Einbeck
Deutschland
Telefon: 055639996039
Telefax: 055639995974
E-Mail: abebooks@aha-buch.de
USt-IdNr.: DE261904229
registered at Commercial register Amtsgerichtes Göttingen
Handelsregisternummer HRB 200691
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If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
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You shall send back the goods or hand them over to AHA-BUCH GmbH, Einbeck, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
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