Book Box London

We hope you have taken the time to read the description fully and ensured you are happy
with the book from the photos provided. If you are unsure before you buy, please contact us,
as we are sure that we will be able to guide you in making a purchasing decision, and that
you are getting the correct book.
If by some mistake, you receive the wrong book, it doesn't match the description, or you are
unhappy in any way, please contact us within 14 days to arrange either a full or a partial
refund.
We offer a full Money Back Guarantee on all of our books.
We regret that Refunds cannot be processed 30 days after delivery of the book.
We are confident in our packaging and postage solution, as such we will not be able to
process claims or refund for items damaged in transit.
The Distance Selling Regulations state that you have a 7 day cooling off period, during which
time you can return the book for a full refund. The 7 working days starts from the moment
you, the buyer, received the book from us, the seller. Delivery information from the tracking
will be used to determine the time you received the book.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Book Box London, London, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Orders usually ship within 1 business day. Shipping costs are based on books weighing under 1Kg, including packaging. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

We use professional book boxes and carefully wrap all of our books in acid free tissue paper before wrapping them in a protective layer of bubble wrap.

All of our books are sent 2nd Class recorded using Royal Mail, this normally takes 2-6 working days. If you require next day delivery, we will normally be able to do this for you, free of charge. Please contact us if you require this extra service.

Overseas customers, we use the International Signed and Tracked service from Royal Mail, depending on your location, this can vary between 3 and 10 working days. The service is normally trackable, though this may not be available in all countries. Please see below on why we recommend that insurance is included in the postage cost.

If you feel your item has been damaged in transit, you will need to follow the relevant process through Royal Mail in order to receive compensation. We are happy to assist you in this process with any relevant information. As per our terms of sale, we cannot be held responsible for items deemed to be damaged in transit.