Blueprint for the Contact Center of the Future: The IT Guide for Relevancy, Resources, and Results.
Language: English
Published by Erin Wilson, 2023
- Softcover
- Used
Seller: Greenworld Books, arlington, TX, U.S.A.Greenworld Books
AbeBooks seller since June 20, 2025
Condition: Used - Fair
£ 3.77
Quantity: 1 available
Add to basketItem description from seller
Fast Free Shipping – A well-loved copy with text fully readable and cover pages intact. May display wear such as writing, highlighting, bends, folds or library marks. Still a complete and usable book.
Seller Inventory # GWV.0996237313.A
- Title
- Blueprint for the Contact Center of the Future: The IT Guide for Relevancy, Resources, and Results.
- Author
- Wilson, Erin
- Publisher
- Erin Wilson
- Publication year
- 2023
- Condition
- acceptable
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0996237313
- ISBN 13
- 9780996237314
- Illustrator
- Waidhofer, Arthur
As businesses move more operations to the cloud, IT leaders are expected to be the cloud contact center experts for their organizations. Selecting an enterprise-grade solution for your business needs, while straightforward, isn’t a trivial task. In Blueprint for the Contact Center of the Future, Erin Wilson uses a metaphor of building your dream home to share a step-by-step approach to the selection process. From choosing a location to hiring a decorator — and everything in between — Wilson makes sure you won’t miss a beat.
This book provides strategic yet practical advice for anyone looking to improve their contact center. Building on a foundation of facts and furnishing stories of successful business leaders, Wilson keeps an otherwise dry topic light and readable. Anyone seeking a better understanding of the contact center or how best to weather the changes of industry and customer expectations will benefit from spending time with this guide for relevancy, resources, and results.
"Synopsis" may belong to another edition of this title.
Greenworld Books
arlington, TX, U.S.A.
AbeBooks seller since June 20, 2025
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Greenworldbooks
3703 Avenue E East
Arlington, TX U.S.A. 76011
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