Beyond Tqm: Tools & Techniques for High Performance Improvement
Language: English
Published by Lanchester Press, 1997
- Softcover
- Used
Seller: Optimon Books, Gravesend, Kent, United KingdomOptimon Books
AbeBooks seller since December 22, 2022
Condition: Used - Good
£ 39.99
Quantity: 1 available
Add to basketItem description from seller
Beyond TQM by Jack L. Huffman (1997) serves as a strategic bridge for leaders who found traditional Total Quality Management (TQM) too rigid or difficult to sustain. Huffman argues that while TQM is a great foundation, it often fails because it focuses too much on mechanics (tools and charts) and not enough on leadership and organizational dynamics.
Seller Inventory # 422165
- Title
- Beyond Tqm: Tools & Techniques for High Performance Improvement
- Author
- Jack L Huffman
- Publisher
- Lanchester Press
- Publication year
- 1997
- Condition
- Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1573210129
- ISBN 13
- 9781573210126
From the Author
Bringing about high performance improvement in your workgroup, department, unit or organization is not easy. There are just so many ways to go about the task; so many approaches, tools and techniques. I wrote this book based on my experiences teaching, consulting and implementing the various aspects of TQM, plus the approaches beyond the TQM concept. I recognized that many trainers, facilitators, supervisors, and managers did not have a single source of tools and techniques to guide them. They needed a book written in an understandable fashion, yet in enough depth to be useful. I begin the book by suggestion alternative means of gathering data and customer needs. Then I suggest how to analysis the data and present it in a manner understandable to most people. Gathering the right data and making sense of it is such a critical step in identifying opportunities for improvement. Many organizations have so many opportunities for improvement that it is difficult to prioritize. Chapter 6 offers six tools to select the right project. There are quite a number of improvement tools included in my book. Some of the tools are those commonly found used in the "quality" organizatin. Some of the tools are found only in my book. For example, when you have identified that there is a clear need for something to be improved, how can you determine the approach to use or direction to take? In Chapter 7 I explain the "Four REs." Improvement might be based on a REpair, a REfinement, a REnovation or a REinvention of the product, system, process or activity. Each are dramatically different and the use on one when another is appropriate produces less improvement or possibly disaster. In Chapter 11 I suggest alternative approaches to digging out root causes, how to optimize decisions in Chapter 12 and then in Chapter 13, how to test the root causes and solutions. Many of my workshop participants and clients have found my book a valuable resource for high performance improvement. I hope you do also.
"About the title" may belong to another edition of this title.
Optimon Books
Gravesend, Kent, United Kingdom
AbeBooks seller since December 22, 2022
Shipping rates from United Kingdom to U.S.A.
| Item | 14 to 45 business days | 5 to 10 business days |
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