A chef with 30 years of international kitchen experience transitions to wine retail and immediately outsells veteran staff using hospitality principles the wine industry has forgotten. "Beyond the Single Sale" documents a proven methodology that prioritizes customer comfort over wine education, challenging the industry's traditional focus on technical knowledge.

Written in raw kitchen talk with profanity throughout, this book speaks in the authentic voice of working wine professionals rather than academic wine writing. The core premise: wine sales are won in the first 30 seconds through immediate connection, not after lengthy terroir education that often intimidates customers away from purchases.

Key methodologies include the First Impression Framework that determines lifetime customer value, translation techniques that convert customer requests into wine solutions without correcting their vocabulary, the Four Bands of Power inventory system that organizes wines by sales role rather than region, and a systematic five-phase customer evolution process from gateway buyers to collection-phase enthusiasts. The book documents how one customer progressed from purchasing budget wines to generating thousands in annual revenue through relationship-driven guidance.

Unlike academic wine texts focused on technical knowledge, this book addresses the critical gap between wine education and sales effectiveness. It provides immediately implementable systems for wine retail staff, shop owners, restaurant wine directors, and hospitality professionals transitioning to wine sales. The methodology shows how formal wine credentials support rather than drive successful customer relationships.

The author applies hospitality principles developed across eight countries in professional kitchens to wine retail environments, demonstrating how authentic service creates sustainable business growth. Written for working wine professionals with explicit language and common kitchen vernacular, the book offers concrete solutions to common retail challenges: staff training, customer retention, and building profitable businesses.

"Synopsis" may belong to another edition of this title.

Rarewaves.com USA

London, London, United Kingdom

5-star seller

AbeBooks seller since June 11, 2025

Shipping rates from United Kingdom to U.S.A.

Item	9 to 14 business days	9 to 14 business days
First item	£ 0.00	£ 0.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.

Payment methods

Seller's business information

RAREWAVES.COM LIMITED

Elsley Court, 20-22 Great Titchfield Street
London, United Kingdom W1W 8BE

Contact sellerView this seller's itemsView seller's storefront

Right of withdrawal

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Rarewaves.com USA, Unit 144 The Lightbox, 111 Power Road, W4 5PY, London, London, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Shipping terms

Please note that we do not offer Priority shipping to any country.

We currently do not ship to the below countries:

Russia
Belarus
Ukraine

Please do not attempt to place orders with any of these countries as a ship to address - they will be cancelled.

Beyond The Single Sale A Chefs Guide To Selling Wine

Bibliographic details