Better Customer Service: All I Need to Know About Great Customer Service I Learned in Kindergarten
Language: English
Published by Routledge, 2021
- Softcover
- New
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
AbeBooks seller since January 6, 2003
Condition: New
£ 57.18
Quantity: 2 available
Add to basketItem description from seller
104 pages. 9.02x5.98x0.28 inches. In Stock.
Seller Inventory # x-0367757338
- Title
- Better Customer Service: All I Need to Know About Great Customer Service I Learned in Kindergarten
- Author
- Brewer, Edward C./ Holmes, Terrence L.
- Publisher
- Routledge
- Publication year
- 2021
- Condition
- Brand New
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0367757338
- ISBN 13
- 9780367757335
- Item weight
- 0.2 kilograms
This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer satisfaction and workplace environments – and make the world a little better and more pleasant.
An author team with extensive cross-sector experience provides a foundation that will help improve customer service no matter the type of organization or situation, allowing customization according to industry standards and expectations. Although the basic steps are simple – going all the way back to preschool and kindergarten – they can have a significant positive impact on customer service and on basic human interaction. If an employee follows these simple steps, not only will relationships with customers improve, but so will relationships with co-workers, increasing overall organizational satisfaction. Readers who adopt the principles in this book may find that their personal relationships improve as well.
The primary audience of this work includes any business that desires to improve customer service. However, anyone who works with people will appreciate the conversational tone and specific illustrative examples in this clear and immediately actionable book.
"Synopsis" may belong to another edition of this title.
About the Author
Edward C. Brewer is Professor of Communication Studies and directs the Communication Studies Online program at Appalachian State University. His research includes over 20 peer-reviewed articles and book chapters. He has also authored or co-authored three books.
Terence L. Holmes is Professor of Marketing at Murray State University and chairs the Graduate Business Curriculum Committee. He has published peer-reviewed articles and cases in journals and textbooks. Prior to his academic career, he was a corporate trainer and co-owned a private vocational school.
"About the title" may belong to another edition of this title.
Revaluation Books
Exeter, United Kingdom
AbeBooks seller since January 6, 2003
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Edward Bowditch Ltd
Exstowe, Exton
Exeter, United Kingdom EX3 0PP
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Business correspondence address: Exstowe, Exton, Exeter, EX3 0PP
Company registration number: 04916632
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